Temi Okubote

Experience

• 

  Next Group PLC

  Oct 2005 - Jan 2006

  Customer Service
• 

  Fastway Couriers

  Jun 2008 - Jun 2011

  Senior Claims Handler
• 

  Wastecycle Limited

  Jun 2012 - May 2014

  Purchase Ledger

  • Processed purchase orders and payment allocations reconciliation for customers.• Effectively carried out batching, coding and assisted in processing customers' invoices using the Exchequer software.• Developed and maintained strong relationships with vendors and negotiated payment terms that improved cash flow.

• 

  Bonnington Plastics Ltd

  Jul 2014 - Sept 2019

  Credit Controller

  • Supported the finance team for cash and credit allocation and for bank statement reconciliation by helping to ensure that all payments were upheld and allocated in a timely manner.• Developed and implemented a customer-focused strategy, resulting in an increase in customer satisfaction ratings.• Increased cash flow by utilising the credit control system and streamlining credit checks on new and existing customers.• Achieved a significant collection rate for overdue accounts by establishing strong relationships with customers. Show less

• 

  Yu Energy

  Sept 2019 - Feb 2023

  • Created a process documentation for my team.• Analysed weekly datasets with Process and Improvement Managers, and Credit Analysts for reporting and visualisation for the Credit and Debt Manager. . Solely managed the remote disconnection aspect of the business.• Trained and supported my colleagues by delegating daily tasks during the remote credit and debt management process.• Utilised basic Power BI skills in generating detailed reporting for aged debt accounts, and identifying trends and patterns useful for informed effective credit control strategies, which resulted in a 20% reduction in aged debt.• Conducted weekly collection forecasting and risk analysis, ensuring timely and efficient debt recovery.• Recovered 75% of all outstanding debts through successful negotiation and enforcement tactics, resulting in a revenue increase of 25%.• Reduced the average time to collect debts by 40% through streamlining the enforcement process and implementing more efficient communication channels with debtors.• Increased client satisfaction by 20% by developing and maintaining strong relationships with clients and providing excellent customer service throughout the debt collection process.• Accurately created debt and revenue forecasts using past and present data and used Power BI to illustrate the company's aged debt accounts to generate insightful reports. Show less • Provided accurate financial and enforcement accounting reports and supported the credit controlling team in the energy industry, reporting directly to the Debt Enforcement Manager.• Developed and implemented processes to identify lapses in the credit control process, resulting in a 20% improvement in monthly aged debt.• Recovered revenue from overdue accounts by executing credit control procedures, resulting in a 15% increase in revenue recovered.• Resolved financial queries from colleagues and customers, achieving a 95% query response rate within agreed times.• Created revenue forecasts using financial modelling and past data to improve financial decision-making. Show less

  • Debt Enforcement Officer

    May 2022 - Feb 2023

  • Credit Controller

    Sept 2019 - May 2022
• 

  High Impact Careers

  Jan 2023 - Mar 2023

  Business Analyst

  • Collaborated in the project workshops for the HIC LMS Payment and On-boarding project, and actively participated in eliciting requirements, process mapping (As-Is and To-be) and creating user stories.• Managed the team by creating a slack group; organised sessions involving all the Business Analyst, Product Managers and Product Managers.• Identified problem statements and developed plans to achieve operational efficiency, cost reduction, and improvement of the student experience and service delivery on HIC LMS by removing duplication.• Created user stories and conducted project risk identification, stakeholder interviews, and sprint updates to ensure project delivery met expectations. Show less

• 

  Breedon Group plc

  Feb 2023 - now

  . Credit reporting and risk analysis.. Fraud Mitigation. Regular internal audit of controls.. Continuous process and performance improvement.. Liaison with internal and external stakeholders at all levels. Organising, structuring, and contextualising data into Information.. Analysing and interpreting information to uncover new business’ historical patterns, trends, and relationships into decision making process. • Demonstrated proficiency in creating accurate debt updates and projected collection forecasts using past and present data, providing key insights for strategic decision-making, resulting in a 95% accuracy rate for financial projections.• Demonstrated exceptional performance during the probationary period, exceeding personal collection targets by over 100%, while also making over 400 connected calls in a single month, resulting in an overall 113% increase in collection rates..

  • New Business Specialist

    Jan 2024 - now

  • Credit Controller

    Feb 2023 - Dec 2023