Korede Oladipo

Experience

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  Access Bank Plc

  Nov 2013 - Oct 2018

  Customer & Technical Support - Payment & Treasury Systems

  I was in charge of managing and supporting payment products to keep everything running smoothly and ensure users were happy. I oversaw software upgrades, ensuring they went smoothly without causing disruptions. I also created easy-to-understand documentation, which boosted user engagement and feature adoption. I put processes in place to make sure products were always reliable and available.I collaborated with stakeholders to understand their needs and designed solutions to improve product functionality and user experience. My job involved providing technical support, promoting product use through marketing, and hitting sales targets. I made sure our products met customer expectations and delivered what they needed. Show less

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  FMDQ Group PLC

  Oct 2018 - Dec 2020

  Product Delivery And Support

  I took charge of managing product delivery and support, ensuring smooth operations and customer satisfaction. I handled request management and Helpdesk operations, making sure our team complied with service levels and maintained a high standard of service. By engaging with stakeholders, I gathered valuable feedback to enhance customer satisfaction and improve our services, resulting in higher customer satisfaction scores.I also managed service points to prevent downtime and service failures, maintaining a reliable system uptime. I also focused on creating user-friendly technical documents, which reduced user-reported issues and improved overall clarity. By overseeing service delivery processes and implementing continuous improvement initiatives, I aimed to boost user satisfaction and ensure optimal performance of our software applications. Show less

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  FMDQ Group

  Jan 2021 - now

  Group Head (Applications & Service Management)

  I've been responsible for driving the success of our applications and services. This involves developing and executing effective implementation and change management strategies, ensuring our products are launched successfully and gain customer adoption. I've also led dynamic teams to provide impeccable support to customers and stakeholders, ensuring they follow standard procedures and policies, resulting in superior service delivery and high compliance with performance metrics.In addition, I've focused on continuous product and service improvement, both in terms of deploying new products and enhancing existing ones. This includes creating detailed technical documentation from customer data/insights, collaborating with development teams to prioritize product roadmap and build solutions, testing and deploying solutions and providing post-implementation support to maximize customer satisfaction. I've also played a key role in championing data protection and change management, as well as liaising with key decision-makers to drive digital innovation strategies for the company. Show less