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Heather Williams

Heather Williams

General Manager

Followers of Heather Williams4000 followers
location of Heather WilliamsGreater Tampa Bay Area

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  • Timeline

  • About me

    Revenue Cycle Manager @ Optum | SSLP, CMS, Six Sigma

  • Education

    • Baker College

      2010 - 2012
      Masters Business Leadership 3.7

      Received a bachelors in business with a minor in marketing, continued on to get a masters in business specializing in leadership and now I am working on my doctorate in business specializing in change leadership.

    • Baker College

      2010 - 2012
      Master of Business Administration (M.B.A.) Organizational Leadership 3.7

    • Baker College

      2006 - 2010
      Bachelors Business Administration; Marketing

      Started September 18, 2006 - December 2010

  • Experience

    • Caspers Company McDonalds

      Jan 1994 - Jan 2014
      General Manager

    • McDonald's

      Dec 1994 - Apr 2016
      General Manager

      Operate a $4.5 million a year storeHire and train crew and managersControl all P&L itemsHave developed other successful restaurant managers Lead a staff size of 100+ employeeManaged at 20 different McDonalds Locations in diverse demographic areasBrand ambassador that has had initiatives that has national media attention

    • Optum360

      Apr 2015 - now
      Manager

      Southeast Billing manager supporting Quest Diagnostics Revenue Services

    • UnitedHealth Group

      Apr 2015 - now
      Manager

    • Quest Diagnostics

      Apr 2015 - now
      Revenue Manager

    • Optum

      Apr 2015 - now
      Revenue Cycle Manager

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Heather Williams
      2019 Super Hero Nominee Optum360 Nov 2019 The Optum SuperHero recognition program honors and celebrates the valuable contributions of Optum team members whoprovide exceptional customer service. The program recognizes individuals who:• Positively influence teammates and customers (consumers, clients, members, patients) through their daily interactions.• Support Optum’s aspiration to improve experiences and outcomes for those we serve — one person at a time — whilehelping to reduce the total cost of care.• Demonstrate… Show more The Optum SuperHero recognition program honors and celebrates the valuable contributions of Optum team members whoprovide exceptional customer service. The program recognizes individuals who:• Positively influence teammates and customers (consumers, clients, members, patients) through their daily interactions.• Support Optum’s aspiration to improve experiences and outcomes for those we serve — one person at a time — whilehelping to reduce the total cost of care.• Demonstrate our cultural values of integrity, compassion, relationships, innovation and performance.• Take initiative, display resilience, support innovation and creativity Show less
    • Awarded to Heather Williams
      Emerging Leaders alumni - Jun 2018 Total Leadership
    • Awarded to Heather Williams
      Outstanding Restaurant Manager McDonalds Corporation Dec 2013 This award recognizes McDonalds top restaurant managers.
    • Awarded to Heather Williams
      Super Star Award Caspers Company Dec 2013
    • Awarded to Heather Williams
      Outstanding Restaurant Manager McDonalds Corporation Feb 2012 This award recognizes McDonalds top restaurant managers.
    • Awarded to Heather Williams
      Best Customer Satisfaction Caspers Company Dec 2011 This award recognizes the Restaurant Manager with the lowest customer satisfaction opportunities score for the calendar year
    • Awarded to Heather Williams
      Making a Positive Difference Caspers Company Dec 2011 This award recognizes an employee who makes a significant difference in training at Casper’s Company McDonalds.
    • Awarded to Heather Williams
      Super Star Award Caspers Company Dec 2010
    • Awarded to Heather Williams
      Valuing People Caspers Company Dec 2010 This award recognizes the Restaurant Manager with the lowest turnover for the calendar year.
    • Awarded to Heather Williams
      Outstanding Restaurant Manager McDonalds Corporation Dec 2009
    • Awarded to Heather Williams
      Super Star Award Caspers Company Dec 2009
    • Awarded to Heather Williams
      Super Star Award Caspers Company Dec 2009
    • Awarded to Heather Williams
      Most Profitable Management Team Caspers Company Dec 2008 This award recognizes the Restaurant Manager with the best profitability.
    • Awarded to Heather Williams
      Making a Positive Difference Caspers Company Dec 2007 This award was recognizes a McDonalds Employee who makes a significant positive difference with the company.
    • Awarded to Heather Williams
      Valuing People Caspers Company Dec 2007 This award recognizes the Restaurant Manager with the lowest turnover for the calendar year.

  • Volunteer Experience

    • volunteer

      Issued by Temple Terrace Chamber of Commerce on Nov 2013
      Temple Terrace Chamber of CommerceAssociated with Heather Williams