Drew Phelan

Experience

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  Big Wheel Bikes

  Mar 2010 - Aug 2014

  Managed repair schedule for floor mechanics. Performed piece detail checking to find errors in repairs. Responded to customer needs on sales and service floor. Reviewed and oversaw all on-spot repairs to notify customer of necessary adjustments. Organized and maintained rental bicycle fleet. Assembled new bicycles and performed required adjustments to meet sales floor standards. Identified component models and specifications for part orders. Disassembled, cleaned, and reassembled mechanical parts during tune up servicing.

  • Head Mechanic and Sales Representative

    Mar 2013 - Aug 2014

  • Floor Mechanic

    Mar 2010 - Mar 2013
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  Reece Signatures Inc

  Jun 2016 - Aug 2016

  Contractor

  Performed basic carpentry and cement work for residential additions.Analyzed site plans, specified design specs, and supplemented building code requirements.Conducted repairs on existing residential additions.

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  WSP USA

  May 2017 - Aug 2017

  Field Inspector

  Monitor contractor performanceMonitor safety, quality and schedule of the projectProvide inspectionsAssist in managing submittals, Rigging, RFI, Change Order, Force accounts

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  WSP USA

  Jan 2018 - Jun 2018

  Structural Engineer

  Perform and check standard computations and analysis Assist with field work Document research and field investigationAssist developing and writing reports Approving shop drawing modifications Assist and coordinate with more experienced Engineers in broader Engineering activities

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  Bentley Systems

  Jul 2018 - Oct 2020

  Bentley Systems is an infrastructure software company that has been a leader in the AEC space for decades. As a Technical Sales Engineer I was initially responsible for Bentleys OpenRoads and OpenBridge brands in the Eastern US which umbrellas the GEOPAK, InRoad and LEAP applications. In 2020 I narrowed my role down to cover all of the US and Canada territory for bridge-specific solutions, solely covering the OpenBridge and LEAP brands. Consistently exceeded sales quota 2018-2020. Supported all of North America for civil and bridge needs. Strategized on how Bentley could add value and better assist engineers through desktop CAD and BIM offerings. Focused on finding new users that could benefit from improved workflows. Provided support throughout purchase process to ensure all engineering and buisness goals were addressed in full with the most applicable solutions.

  • Civil & Bridge Technical Sales Engineer

    Nov 2018 - Oct 2020

  • Civil & Bridge Product Associate

    Jul 2018 - Nov 2018
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  Allplan Inc.

  Oct 2020 - Aug 2021

  Engineering Account Executive

  Allplan is part of the Nemetschek Group, a leading developer of software for the AEC community. Our sister brands include BlueBeam and Risa. Nemetschek offers integrated software services that help to advance engineering projects throughout their lifecycle, from conception through design and construction, to operations and end-of-lifecycle planning.As an Engineering Account Executive I worked closely with EORs, DOTs and Construction firms to align business goals with BIM technologies that improve workflows from modeling to production. I provided intelligent 3D solutions that eliminate rework and manual processes to refocus energy on improving the overall quality of projects and subsequent deliverables . From pilots through full BIM implementation, we support users to maximize the full automation potential of the tools we provide. While working with customers and prospects I always placed a high emphasis on how firms can get the most value out of their investments by aligning our functionality with their diversification and growth goals. Show less

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  StructionSite

  Feb 2022 - May 2024

  Customer Success Manager (acquired by DroneDeploy)

  Focused on supporting users to maximize the value of StructionSite - Applying 360-degree photo documentation to typical construction workflows (trade coordination, scheduling, etc.), and promoting a positive experience within the solution.Act as trusted advisor and advocate for customers, ensuring the best possible customer experience through deep technical and workflow knowledge-share, tailored goal-setting, open lines of communication, and data-driven ROIUnderstand customer's use cases, where they are seeing value, and make recommendations for other opportunities where they can increase the value they get from the productPursue relationships with executive decision-makers that help connect the value of StructionSite to the core business initiatives within their companyHighlight and uncover the true business value of StructionSite's product, translating usage and customer stories into dollars and cents for an executive-level cost justificationPerform value reviews and continuous value auditsBuild relationships with our super-users, and develop relationships with them to communicate StructionSite customer stories & case studiesPartner with our product organization to improve the user experience through continuous feedback Show less

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  DroneDeploy

  Dec 2022 - May 2024

  Customer Success Manager

  At DroneDeploy, our mission is to make the power of interactive digital twins accessible and productive for everyone. Trusted by users across a variety of industries, we are transforming how businesses collect, manage and interpret reality capture data from aerial drones, 360 cameras and mobile ground robots. Our user-friendly platform makes it possible for companies of any size to improve their workflows through scalable image processing, data storage, and real-time sharable drone maps and 3D models.We're unifying the reality capture industry under one roof by providing the platform to connect businesses, developers, hardware partners and pilots with powerful tools to integrate aerial and ground data into day-to-day operations. Show less

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  Procore Technologies

  Oct 2024 - now

  Customer Success Engineer - Commercial, Owners