Lauren Darr

Experience

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  YMCA of Southwest IL

  Jan 2006 - Dec 2009

  Aerobics Instructor, Lifeguard, Swim lesson instructor, Summer Camp Counselor
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  Kohl's Department Stores

  Oct 2009 - May 2010

  Cashier

  A cashier is the face of the store. It's being the first person to make a customer smile when they walk in and the last impression they have when leaving, making them want to return.

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  Allsup Inc.

  Mar 2012 - Jul 2013

  Overpayment Reimbursement Specialist

  Facilitate the reimbursement of private disability benefit overpayments (i.e. STD, LTD) created by the award of Social Security Disability Insurance (SSDI) benefits. - Educating claimants regarding their obligation for repayment and our recovery process.- Build rapport and trust with claimants.- Work fast and efficiently to maintain high call volume while noting accounts effectively.- Answer incoming calls from claimants with additional questions regarding the forms, the overpayment obligation, the overpayment calculation, the method of repayment, or any related issues. - Effective explanation of the calculation to ensure successful reimbursement.- Negotiate payment terms or settlements according to policy if payment in full is unattainable. - Maintain strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures, and other confidential Allsup information.Overall, I contributed to decreasing disability plan liability by millions of dollars annually. I recovered the highest average dollars of my department for the 2012 year. Show less

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  Gateway Region YMCA

  Jul 2013 - Jul 2023

  - Works to enhance branch vision to align initiatives with strategic goals and community interest.- Think long term by recognizing and analyzing internal and external trends that may impact the YMCA organization, membership and its image in serving community. - Identifies the needed areas for membership improvement through increased program standardization and aligning of organization’s focus areas.- Develops, plans & implements Branch Community Events.- Management of record-keeping, data processing, computer operation, support and service related to communication and community relations. Show less - Directs and supervises aquatic program activities to meet YMCA objectives. - Recruits, hires, trains, schedules and directs staff of 35+ as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals. Ensures records of staff certifications are current. - Monitors daily pool operations to adhere to all state, local and YMCA health and safety regulations. - Creates and schedules swim classes with focus on increasing growth and quality. Compiles program statistics. Monitors and evaluates the effectiveness of and participation in programs.- Develops and monitors program budget to meet fiscal objectives. Maintain salary constraints within ratios and keep supply control up-to-date keeping in mind budget restraints.- Assists YMCA in fund raising for Annual Campaign.- Responds to all member and community inquiries and complaints in a timely manner.- Create marketing materials for branch. Manage website, app, social media, constant contact, digital sign. - Recognize internal and external trends that may impact the YMCA and its image in serving the community. - Develops, plans and implements branch community events. Show less

  • Executive Assistant to the President/CEO & Vice President/COO

    Jul 2019 - Jul 2023

  • Membership & Community Engagement Director

    Sept 2015 - Jul 2019

  • Aquatic Director

    Jul 2013 - Sept 2015