Chrislie Knott

Experience

• 

  Hershey's Tmes Square

  Mar 2003 - Jun 2006

  Presentation and Merchandising Manager

  Excelled as Visual Merchandiser, working with retailer mangers to analyze consumer trends and design eye-catching displays that attracted consumers and appealed to the defined target audience; oversaw the preparation and execution of high impact product merchandising plans that aligned with corporate visual merchandising guidelines and maximized exposure of product that drove sales of new and current product offerings.

• 

  The Container Store

  Jun 2006 - May 2015

  Served as hands-on technical expert in troubleshooting and resolving end-user technical issues company wide. Led team in conducting and executing bug fixes and system updates to maximize system operations and performance. Assisted leadership team in developing new procedures and providing technical support for all store procedures/operations. Served as Technical Lead in planning rollout hardware/software for the new Customer Engagement Program. Tracked and monitored key support metrics.** Successfully created and developed all technical resource materials and training aides for 70+ retail locations.** Updated and maintained Troubleshooting and Quick Reference Operating Guides for all store systems.** Served as New Store Resource Center Lead in opening 25+ new stores and onsite technology support for grand openings. Show less

  • Resource Center

    Mar 2012 - May 2015

  • Inventory Coordinatory

    Jun 2006 - Mar 2012
• 

  The Container Store

  Jun 2016 - Dec 2021

  Resource Center Manager

  Built solid career of achievement and promotion for this high profile retail firm specialized in providing storage and organization solutions for clients at 93 store locations across the US, with revenues exceeding $895.09 million annually.Promoted to lead and direct a team of 15 specialists in providing high level technical support for 3K+ end-users at the Home Office, Distribution Centers, and at all 93 retail store locations. Work closely with IT leadership team and department managers to identify firms technology needs and devise/implement Help Desk best practices and policies. Serve as point of contact and liaison to project stakeholders to plan and coordinate rollout of new hardware and software technologies company wide. Track, monitor, and report team KPIs and achievement of project goals to leadership, recommending changes to increase team productivity. ** Credited for streamlining Help Desk operations that led to increasing team first call resolution rate from 30% to 80%.** Coordinated companywide rollout of Identity Management Application, Office 365, and ServiceNow Ticketing System. ** Train/educate team on how to configure and troubleshoot both in-house and off the shelf application rollouts. ** Collaborate with Training Team and Store Operations to create/author training materials on new applications/processes.** Hand-picked to lead daily Technology Operations meetings to ensure smooth execution/adoption of technical solutions. Show less

• 

  Invitation Homes

  Dec 2021 - now

  • Technical Delivery Manager

    Dec 2021 - now

  • Technology Project Manager

    Dec 2021 - now