Roland Barnucz

Experience

• 

  EMAG

  Oct 2013 - Jan 2015

  Creating an online set up that automatically provides to the online customer suggested items that will match their selected product;Gathering information about the competition prices and products;Improving our tools by creating easy access controls. Translating product descriptions and characteristics from Romanian to Hungarian;Documenting all products on a centralized SharePoint;Ensuring the content and image was according to the company standards

  • Processing and Purchasing

    Oct 2014 - Jan 2015

  • Technical Documentation Specialist

    Oct 2013 - Oct 2014
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  Euroanswer

  Jan 2015 - May 2015

  Helpdesk Officer

  Provide customer service to customers through voice, email, web chat and social media;Handle requests arrived via the dedicated support channels, in a timely manner;Work with priorities and resolution of reported incidents/requests;Keep the customers and other teams informed in a timely manner.

• 

  Michelin

  May 2015 - Jun 2017

  Export Commercial Assistant

  Contribute to the setting of the sales forecasts and make recommendations of orders quantity to the client;Make sure that the orders are well prepared and shipped ;Prepare the shipments documents and ensure that they are sent in time to the clients and/or freight agents; Do the follow-up of the shipments - is able to alert in case of delay or any issue and to propose solutions;Alert the Area Manager in case of delay of payments;Update the customers about replacements or obsolete products;First level of contact with the customer and offering support for various issues. Show less

• 

  Dell Technologies

  Aug 2017 - now

  Responsible for building, maintaining and managing long-term productive andprofitable relationships with current and prospective partners, acting as a liaisonbetween Dell and its channel partners. Providing products and technical knowledge,address partner concerns and queries promptly and ensure partner satisfaction.Developing and implementing the "Dell Partner Academy" program which consists ofdeveloping unique business plan for each partner tier in order to improve sales andprofitability. Customizing the development plan based on partner competencies andavailable resources. Organizing partner competency and qualification plans.Participate in business review and revenue forecasting activities. Maintaining a healthypipeline, qualifying deals and keeping a high deal velocity by running regular forecastcalls.Working closely with marketing teams both on vendor and partner side to ensure thesuccess of an event, and ongoing promotions or preparation of the upcoming ones.Organizing partner meetings to discuss about any issues and updates. Informing,explaining and updating rebates terms and conditions. Show less Directly responsible for generating sales and new opportunities by leading projects and tenders from leads or identification to delivery or implementation. Exceeding the objectives was achieved by maintaining and improving the relationship with local Partners and Distributors and by efficiently allocating internal human resources.I coordinate, lead and make priced offer on projects and auctions in the digital industry. Helping customer in the digital transformation of their businesses by understanding their vision to fulfill the needs and requirements of end customers which is essential in creating the strategy of offering and finding the best configurations and solutions. Show less

  • Internal Partner Account Manager

    Jun 2021 - now

  • Inside Channel Account Manager

    Aug 2017 - Jun 2021