Ismail Q.

Experience

• 

  We Computing

  Apr 2013 - Sept 2013

  Computer Service and Repair Technician

  My duties involved;• Customer support and advice on how to use new software.• Hands-on experience with handling hardware and repairing MAC & PC.• Office Admin duties; Responding to emails promptly; Answering and making calls to clients.

• 

  DHD CONSTRUCTION LTD

  Sept 2013 - Nov 2014

  Accounts Payable Specialist

  My duties as the A/P Specialist involved;• Maintaining accounting records by making copies; filing documents.• Reconciling bank statements by comparing statements with general ledger.• Maintaining accounting databases by entering data into the computer; processing backups.

• 

  Ealing, Hammersmith & West London College

  Aug 2014 - Jul 2015

  College Governor

  Working with the Governing Body to support and develop all areas of the college.

• 

  CSP Ltd.

  Nov 2014 - Feb 2022

  Responsibilities gained;• Building and Maintaining relationships with clients and key personnel• Conducting business reviews to ensure clients are satisfied with the services provided• Working closely with Account Manager; Alerting them of opportunities for further sales on existing accounts Responsibilities gained;• Attending ELT meetings to share event-specific operation plans• Creation and development of comprehensive traffic plans.• Escalating and resolving areas of concern as raised by clients.• Ensuring events hit or exceed income targets within the agreed expenditure Responsibilities gained;• Briefing and deploying teams of up to 30 staff to deliver co-ordinated traffic management• Performing a weekly maintenance check on all our signage, equipment and uniform• Engaging with customers and the public to ensure a positive experience for all • Greeting visitors upon arrival• Ushering visitors to their seats/Executive Boxes• Helping to clear the venue at the end of the event• Answering general/ event-related questions from guests• Checking tickets of those arriving and selling tickets on the door

  • Event Operations Manager | Casual

    Sept 2021 - Feb 2022

  • Event Management Specialist

    Apr 2019 - Sept 2021

  • Event Operations Supervisor

    Aug 2016 - Apr 2019

  • Event Traffic Team Lead

    Sept 2015 - Aug 2016

  • Steward

    Nov 2014 - Sept 2015
• 

  Wimbledon

  Aug 2021 - Mar 2022

  Duty Manager
• 

  Tottenham Hotspur Football Club

  May 2022 - now

  Deputy Transport Manager

  Overseeing transportation operations for events and day-to-day business activities for the club