André Blind

Experience

• 

  InFlux English School

  Dec 2010 - Sept 2013

  English Instructor

  - Teach English lessons and measure the students' improvement.- Only teacher in +20 that could be assigned to any group level or age.

• 

  HSBC

  Mar 2014 - Oct 2016

  Business Consultant - Premier Customer Service

  - Assist Premier customers by phone with their account transactions and information.- Lead sales of products and services with over 150% of the goals achieved among +120 employees.- Provide support for customers in Brazil and other countries in Portuguese and English.- Constant assistance to team members related to business processes and sales.

• 

  Bradesco

  Oct 2016 - Aug 2019

  - Responsible for opening and maintaining retail bank accounts.- Sell banking products to customers, which includes loans, credit cards, investments, insurances, etc;- I was the only employee that worked both as a teller and account manager. After the branch manager, I was the person with the highest certification to negotiate investment products. - Support companies that send files to the bank for massive payments, like payroll.- Frequent contact with IT personnel that need instructions on how to structure the file that will be sent to the bank. - First role in Bradesco after it acquired HSBC. Huge cultural change from one bank to another.- Assist Prime customers by phone with transactions and information.- Sell a variaty of banking products by phone.- Answer inquiries from clients regarding all products and services offered by the bank, which provided me with a great overview of the business.

  • Account Manager/Bank Teller

    Dec 2018 - Aug 2019

  • Help Desk Analyst

    Mar 2018 - Dec 2018

  • Prime Customer Service

    Oct 2016 - Mar 2018
• 

  ExxonMobil

  Sept 2019 - May 2022

  - Identify recurring issues in various steps of the process, from the work done in the field to the invoice sent to the owner.- Initiate contact with different areas of the business to evaluate a problem and how to approach it, both from an Interest Owner and the Company perspective.- Contact owners by phone and/or email to address their inquiries.- Collaborate with Lockbox and Accounts Receivable analysts to properly apply payments received, recognize common issues, prevent the creation of extra work, etc.- Train other analysts in processes commonly seen in Owners Relations that can benefit their work.- I migrated this position from USA to Brazil in 2Q 2020. Due to COVID-19 restrictions it was all done remotely. Currently, I’m the only person responsible for this task with thousands of owners that could reach out with inquiries. Show less - I spent a couple of months in USA to learn and migrate this position only one month after joining the company with no prior experience in accounting.- Identify and clear check and wire payments received related to onshore operated wells.- Handle general payments received, not related to Joint Interest Billings. This included extensive research and frequent contact with many departments posting payments to 150+ accounts.- Work with other teams to ensure efficiency and compliance. Often that involves correcting wrong entries in SAP. Show less

  • Credit Analyst

    Nov 2021 - May 2022

  • Owner Relations - Senior Analyst

    May 2020 - Oct 2021

  • Joint Interest Accounting (Accounts Receivable) - Senior Analyst

    Sept 2019 - Apr 2020
• 

  Amazon

  Jun 2022 - now

  - Forecast cost optimal labor plans for Amazon Fulfillment Center MEU Network. Work with Operations, HR, Finance, S&OP and other teams to recommend hourly staffing plans and shift schedules to increase plans’ accuracy and efficiency. - Subject matter expert in flow management tools and processes, monitoring risk and KPI management of 20+ Amazon Robotics FCs in the EU Network.- Drive business goals such as overall volume plan, peerless customer experience, and reduce the time between a customer clicking “Buy” and receiving their order.- Carry out deep dive analysis into improvement opportunities, promoting and leading comprehensive action plans across multiple stakeholders.

  • Inventory Planner

    Jul 2024 - now

  • Logistics Analyst

    Jun 2022 - Jul 2024