Gaurab Adhikari

Experience

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  Karmath Group of IT Solution Pvt. Ltd.

  Mar 2016 - Jun 2017

  IT Assistant

  •Providing support, installation of organization’s system applications, and upgrades of allapplications and software’s Documentation.•Managing team to provide solutions of user’s daily problems and maintaining daily problemlog sheet. Installation and maintenance of network infrastructure within the office.•Providing hardware/Network and software support Providing hardware, Network support,installation of organization’s system applications, and upgrades of all applications andsoftware’s Installation and maintenance of Computer Software and setting of Workstations andmanaging of IT assets like routers, switches, printers. Show less

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  LBEF CAMPUS

  Jun 2017 - Feb 2018

  IT Assistant

  •Monitoring all computers in lab.•Installation and maintenance of network infrastructure within the office. .•Maintain all operating system, Microsoft office application and anti-virus, ensure compliancewith registration and updates.•Communicate and coordinate with all IT/IS related vendors. Providing hardware, Networksupport, installation and upgrades of all applications and software’s of computers.•Receive, test and install server, desktop, laptops and other IT equipment Documentation.•Managing IT security, preventing routers and firewalls from internal or external threats.•Providing hardware, Network support, installation of organization’s system applications, andupgrades of all applications and software’s Show less

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  Daraz

  Jan 2018 - Jul 2022

  Installing and configuring computer hardware, software, operating systems, applications, printers, and scanners.Coordinating with staff to help set up systems or resolve technical issues.Troubleshooting system and network problems, diagnosing and solving hardware or software faults.Replacing computer accessories and parts as required.Set up new user’s account and creating profiles and password on Server.Providing support to the user regarding various in-house applications like video conference, wireless projection, CSIC (Customer Solution Innovation and Integration Experience Center)Maintaining records of software licenses and LAN networks.Configure, install and troubleshoot a range of wireless devices from Cambium and Ubiquiti networks.Coordinate with the contractor for IT infrastructure for setting up of new Head Office.Coordinate with Hub In-charge and Operation Manager for setting up of new Hubs.Coordinate with ISP for new links and existing link in case of issue.Coordinate with HR, Procurement, and Finance for purchasing new laptopsRecord keeping of laptops and other IT related assets Show less Installing and configuring computer hardware, software, operating systems, applications, printers, and scanners.Coordinating with staff to help set up systems or resolve technical issues.Troubleshooting system and network problems, diagnosing and solving hardware or software faults.Replacing computer accessories and parts as required.Set up new user’s account and creating profiles and password on Server.Providing support to the user regarding various in-house applications like video conference, wireless projection, CSIC (Customer Solution Innovation and Integration Experience Center)Maintaining records of software licenses and LAN networks.Configure, install and troubleshoot a range of wireless devices from Cambium and Ubiquiti networks.Coordinate with the contractor for IT infrastructure for setting up of new Head Office.Coordinate with Hub In-charge and Operation Manager for setting up of new Hubs.Coordinate with ISP for new links and existing link in case of issue.Coordinate with HR, Procurement, and Finance for purchasing new laptopsRecord keeping of laptops and other IT related assets Show less

  • Senior Information Technology Associate

    Apr 2021 - Jul 2022

  • Information Technology Support Specialist

    Jan 2018 - Jul 2022
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  Home Loan Experts

  Feb 2018 - Jun 2018

  Office/IT Administrator

  •Providing hardware support, software support, User support (IT help desk), Network support,installation of organization’s system applications, and upgrades of all applications andsoftware’s.•Configure and Installation HLE system (Connective mercury, X-lite) in laptop for newly hiredstaffs.•Managing of IT assets like Laptop, routers, switches, printers and scanner, fax machine.•Generate asset number and Stick asset details on each asset.•Advise and provide requirements to the Asset manager to purchase new IT equipment (laptop,printer, fax machine, projector and other equipment) and disposal of non-functional and overdueequipment.•Coordinating with vendor for the internet link (ISP), IT equipment•Power backup planned for server room, hub room and to the important IT equipment.•Maintain confidentiality of all sensitive documents, data and information ensuring prevention ofall possible points of leakage.•Providing hardware, Network support, installation of office system applications, and upgradesof all applications and software’s.•Installation and maintenance of network infrastructure within the office.•Maintain all operating system, e-mail system, Microsoft office application and anti-virus, andensure compliance with registration and updates.•Provide the hands-on monthly training to new staff as well as existing staff about new updatedtechnology. Show less

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  Axiom Technologies

  Oct 2023 - Oct 2024

  Desktop Support Engineer

  Manage Desktop Devices (hardware and software) incidents through to resolution.Manage IMAC and desk-side support services including hard and soft break-fix services for laptops and desktops.Provide standard and approved hardware and software (operating systems and standard officeapplications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (includingthe remote management of Desktop Devices using appropriate tools).Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including, patch updates, and hardware replacements, with spares provided by the vendor.Ensure that each Desktop Device is installed with the appropriate Desktop image.Workstation-related Software Installation & Configuration and Physical Printer Installation• Deployment support for the Windows Images and the applications deployed using SCCM, PatchManagement and Compliance• Liaise with 3rd party vendors to coordinate component or unit replacement Show less

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  Mazda Australia Pty Ltd

  Sept 2024 - Nov 2024

  Information Technology Support Analyst

  Windows 11 Upgrade Project:Drafting and sending communication emails to employees with details about their current laptops and upcoming updates.Deploying Windows 11 to user devices while ensuring minimal disruption to workflows.Pushing applications to upgraded systems using SCCM (System Centre Configuration Manager).Managing application packages in SCCM for efficient deployment and version control.Active Directory Management:Managed user accounts through Active Directory, including creating new users, resetting passwords, and resolving user access issues to maintain smooth operations.Onboarding and Offboarding: Facilitated seamless onboarding and offboarding processes, ensuring timely setup and deactivation of user accounts and IT resources in alignment with company policies.IT Asset Management: Monitored, tracked, and managed IT assets, ensuring proper inventory control and efficient allocation of laptops, peripherals, and other IT equipment.Application Support and Deployment: Supported the deployment of enterprise applications and troubleshooting issues to ensure compatibility with the new operating system. Show less

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  REX TECHNOLOGIES

  Nov 2024 - now

  Desktop Support Engineer

  . Provided IT phone support, logging and tracking inbound calls promptly.• Managed and triaged support requests via phone, email, and ticketing systems.• Resolved known IT issues and escalated complex issues to relevant technicians.• Manage user accounts, network connectivity, and secure access configurations.. Provide day-to-day remote/onsite desktop support, resolving 20+ tickets daily via ServiceNow for hardware, software, and application issues.• Assisted in preparing, setting up, and deploying PCs and laptops.• Managed Active Directory tasks, including user account creation, password resets, and access issue resolution.• Facilitated seamless onboarding and offboarding processes, ensuring timely setup and deactivation of IT resources.• Maintained IT asset registers and updated stock changes accurately.• Ensured resolution SLAs were met and communicated progress with stakeholders. Show less