Cornelius Keller

Experience

• 

  Süd-Data Systemhaus GmbH

  Dec 1997 - Sept 2005

  Teamlead SNCC (System- and Network-Controlcenter)

  Responsible for the Monitoring and Eventmanagement of the network and systems infrastructure for the newspaper production environment and team lead of the Operations Center.

• 

  Lufthansa Systems Infratec AG

  Oct 2005 - Apr 2011

  Manager Process and Operations

  Leveraged ITIL guidelines to develop infrastructure of company’s customer data centre in Munich as well as process compliant of banking services operations. Managed company operations / processes and supervised Munich data centre, while acting as Head and deputy head respectively. Coordinated with key clients; “Süddeutscher Verlag“und „ebase-Bank“for delivery of units in Germany, Hungary, and Poland. Controlled Munich data centre for changes, incidents, and problem management along with capacity and availability management services. Executed requirements of event management and environment management system by utilising HP Open View Operations and Microsoft MOM. Led, guided, and organised specialized team for holistic Process Quality Management. Delivered exceptional performance through knowledge and configuration management. Show less

• 

  Giesecke + Devrient Professional Services GmbH

  Apr 2011 - Jan 2019

  Global Head - Service Management

  Created, drove, and monitored quality of global service organisation of G + D Mobile Security to attain sustainable goals. Delivered quality service to external clients by establishing global Service management teams. Centralised organisation concept on timely delivery of units to meet customer requirements. Supervised global customer service managers for quality services of prospected customers in banks, mobile operators, and auto-motives including AT&T, ePlus, Vodafone, Telefonica, CBA, and BMW. Utilised ITIL v3 framework and Microsoft SharePoint to develop and introduce landscape process as well as conception and construction of central global service knowledge management system. Augmented operational efficiency by introducing tools of service management. Introduced Change Advisory Boards (CAB) to assess, prioritize, authorize, and schedule changes as part of change control process. Conducted awareness trainings for execution of internal process and service management. Show less

• 

  Giesecke+Devrient Mobile Security Germany GmbH

  Jan 2019 - now

  Global Service Quality and Compliance Manager

  Enable value stream to achieve compliant and resilient service delivery. Operate business continuity framework in compliance with ISO22301 as well as data privacy LPO for processes of MSG GmbH. Enhance productivity by driving internal controls and measuring processes KPIs. Analyse, categorise, and prioritise processes for potential improvements, while preparing reports for service maturity tools / frameworks. Train, mentor, and guide all level professional service teams on service maturity topics for seamless workflow. Manage and conduct global service improvement along with quality / compliance forum to ensure governance visibility. Initiate continuous process improvement framework to optimize performance. Assure service quality management in compliance with information security requirements. Monitor professional services process landscape and service quality requirements to oversee projects and manage resources. Prepare technical and organisational measures documents to support GDPR and customer requirements. Show less