Denise Walter

Experience

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  Keck Medicine of USC, Lionsgate Entertainment and UCLA Health Medical Information

  May 2009 - Jan 2013

  Asset Manager / Desktop Support Tier II

  Used apps in Previous Employments: ServiceNow, Exchange, Yardi, Kace, Airwatch, MDT for imaging, Citrix, Service Desk Express, Zendesk, LANDesk, Remedy, Footprints, Symantec Antivirus, SSL VPN, iPass, GoToAssist, Dameware, RDP, TeamViewer, SCCM, Sharepoint Knowledge Base, PCAnywhere, Web Conference, Imagine, Mainframe (RACFID, cView, Essentris, Forms and Portal, HBS Payroll, Orders & Results, PCIMS, CDS, Encounter Registration, PIMS Appointment Scheduling, PIP, Empac web client), FIM (Forefront Identity Manager), Medhost, Empac Desktop (Lawson Interface Desktop 9.0), CPM (Centricity Perioperative Manager), PGP (Pretty Good Privacy), Angel Learning Management Suite (AD authentication), Remote Assistance, Premisse, CAdmin, Aria, Blackberry Enterprise Server web console, VMWare, Broadcore IP Phones, Hyperion, Crestron, Dell Kace, eSetHeld 3 different positions between May 2009 and January 2013 for 3 separate companies. Roles were IT Asset Management and Desktop Support Tier II. More details can be provided if necessary. Show less

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  Van Nuys Airlines

  Jan 2013 - Jan 2016

  Chief Operating Officer / Co-Founder

  Private charter services throughout the US. Sold company and charter certification 135. Www.vannuysairlines.com

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  American Homes 4 Rent

  Feb 2013 - Aug 2015

  IT Procurement and Asset Manager

  - Oversaw IT procurement activities, managing all IT equipment purchases through CDW for nationwide offices.- Ensured timely procurement and delivery of equipment to support operational needs.- Accountable for tracking and managing over 9,000 IT equipment items.- Participated in weekly Change Advisory Board (CAB) meetings using Jira, contributing to decision-making processes and ensuring effective coordination of IT changes.- Managed Intune to ensure desktop integrity and security, implementing necessary configurations and protocols.- Worked closely with Helpdesk to ensure proper information and documentation for equipment tracking.- Assisted in the development and implementation of ServiceNow as a ticketing and asset management system, contributing to the enhancement of IT service delivery and resource optimization.- Successfully implemented asset tags throughout the entire company, including furniture, totaling 25,000 items. Improved asset visibility and facilitated streamlined inventory management.- Utilized Yardi to submit purchase orders and invoices ensuring timely payment and accurate financial records.- Developed and implemented processes and procedures to enhance the efficiency of the Helpdesk, optimizing service delivery and improving customer satisfaction.- Provisioned Verizon hotspots for all company locations, actively managing connectivity and later reduced the total number of hotspots from 650 to 100 for cost effectiveness.As a Desktop Technician:- Cable patching, printer installations, mobile device setup for iPhones, iPads, and Android devices.- Configured IP phones (Masergy).-Provided end-user support for applications including ServiceNow, CRM, Great Plains, Zendesk, Office 365, Active Directory.- Delivered remote and onsite support to 850+ users nationwide, utilizing tools like LogMeIn for efficient issue resolution.- Imaged and deployed equipment for new users, ensuring a smooth onboarding experience. Show less

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  Age of Learning, Inc. / ABCmouse.com

  Aug 2015 - Mar 2016

  IT Asset Manager

  - Responsible for purchasing, tracking and organizing an entire company sweep of IT equipment with the Helpdesk department. Over 4,000 items.- Developed strong relationships with outside vendors, such as CDW and Apple store, in order to establish good pricing and fast delivery of IT equipment.- Work closely with Helpdesk (5 technicians) to ensure equipment is tracked properly.- Train Helpdesk on how to properly note tickets regarding equipment deployment.- Developed IT Asset Management concept for Jira within the first week of work. Worked with a programmer to have Jira developed for IT assets in order to better track the assets.- Use Jira ticketing system and Confluence.- Tracking of hardware and software licenses.- Run reports from Airwatch, Kace and Jira.- Responsible for tracking IT hardware and software assets throughout the company while enforcing Helpdesk to follow the new process.- Worked closely with the procurement department to ensure ordering of IT hardware and software. Show less

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  PLBY Group, Inc.

  Sept 2016 - Mar 2023

  Senior Manager, Corporate IT

  - Successfully managed IT operations for PLBY and its acquired companies, providing strategic direction and ensuring seamless integration of systems and technologies.- Led and mentored a high-performing IT Helpdesk staff, overseeing recruitment, training, and coaching activities. Effectively communicated job expectations and conducted performance appraisals to drive team productivity.- Demonstrated expertise in IT vendor management, establishing and maintaining strong relationships.- Conducted contract negotiations and executed agreements to achieve favorable terms and deliver value to the organization.- Utilized Jira/Confluence to streamline ticket management and documentation processes, promoting efficient collaboration and enhancing project visibility.- Spearheaded the implementation of ITSM, (IT Service Management) practices, resulting in improved operational efficiency and enhanced service delivery.- Implemented SnipeIt to effectively manage and track IT hardware, optimizing asset management and cost.- Orchestrated the seamless onboarding and off-boarding processes for employees..- Coordinated IT office moves ensuring minimal downtime during transitions.- Strategically purchased and managed hardware and software, leveraging vendor relationships and cost-effective procurement practices.- Designed, developed, implemented, and coordinated robust systems, policies, and procedures to enhance operational efficiency and security measures.- Managed Verizon cell phone accounts, optimizing plans and usage to reduce expenses while meeting business requirements.USED APPS:Bomgar, Global Protect VPN, Jira/Confluence, Active Directory, JAMF, Adobe licensing, O365, GSuite/Google Workspace, CloudM, Coupa, Endpoint (Azure), Slack, iManage, Remote Desktop, Zoom, Apple Business Manager, SnipeIt, Figma, Asana, Shopify, Dropbox, SnagIt, Carbon Black Show less