Experience

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  Us navy

  Dec 2003 - Dec 2008

  Information systems technician, 2nd class

  ▪ Operated as primary network administrator for multiple military networks.▪ Supervised team that performed preventative maintenance/repair for network infrastructure.▪ Managed team of technicians through maintenance cycles with 100% pass rate for inspections.▪ Restored tactical communication networks during wartime operations.▪ Implemented policies for network usage that improved efficiency and security.

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  First genesis

  Nov 2009 - Aug 2016

  Network infrastructure technician

  Contracting for ExxonMobil as a Network Infrastructure Technician▪ Provide networking support for ExxonMobil’s metropolitan are network, consisting of six unique sites and approximately 10,000 users.▪ Perform as a primary contact for network infrastructure projects in Houston.▪ Trains and supports three desktop teams to improve efficiency in resolving trouble tickets.▪ Participats in an on-call rotation covering entire Houston network and telephone systems. ▪ Solved critical network and phone outages and restored service in a timely manner.▪ Uses root cause analysis to solve repeat device failures in the production environment. Show less

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  Alert logic

  Aug 2016 - now

  The Operations Manager plays an integral part in extending our customers team and delivering an outstanding customer experience to allow Alert Logic customers the freedom to conduct business safely. Reporting to the Operations Director of the Security Operations team, the Operations Manager will contribute to the success and continuous development of the wider Security and Support Services team The Operations Manager will be expected to design, implement, and maintain a structured, nurturing, and collaborative environment for Security Operations Center Team members. Focusing on the customer experience, the Manager will display leadership by inspiring and motivating not just their immediate team, but also those around them, to demonstrate that the Security Operations Center is the epitome of “Customer Obsessed”. Show less The Operations Lead plays an integral part in extending our customers team and delivering an outstanding customer experience to allow Alert Logic customers the freedom to conduct business safely. Reporting to the Operations Manager of the Security Operations team, the Operations Lead contributes to the success and continuous development of the wider Security and Support Services team. The Operations Lead is expected to demonstrate Leadership by either offering advice to resolution or providing a route to resolution based on a firm understanding of operational workflows to facilitate our goal of providing our customer World Class Customer Experience, best-in-class security outcomes, and technical support for a wide variety of products, technologies and applications, ensuring the protection of customer assets. Show less

  • Operations Manager

    May 2021 - now

  • Support Operations Lead

    Feb 2017 - May 2021

  • Product Support Specialist II

    Aug 2016 - Feb 2017
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  Fortra

  Mar 2022 - now

  Technical support operations manager