Experience

• 

  Sage

  Jan 1995 - Jan 2010

  Provided team leadership and quality assurance oversight for R&D project teams. • Led quality efforts including the development of design, coding strategy, and testing efforts for many features and projects including 3rd party and web integrations• SAP implementation; led business requirements discovery and quality assurance efforts for integrating Sage 50’s in-product functionality that interacts with Sage’s existing internal operations (sales and support back-end systems) with new corporate-wide SAP system• Managed the Customer Data Protection and retention process and policy for the R&D organization. The project scope covered identifying exposure risks and working with key stakeholders and executive management to shape the go forward policy. This included finding automation opportunities to scrub data needed to be retained by the organization for conversion testing efforts; setting up a plan to find, clean, scrub, and remove data from all machines in the R&D organization and all network locations, educating the organization about the policy, and finally implementing the plan. Show less

  • Principal QA Engineer

    Jan 2006 - Jan 2010

  • Senior QA Engineer

    Jan 2001 - Jan 2006

  • QA Engineer

    Jan 1997 - Jan 2001

  • Customer Support Representative for Sage 50 U.S. Accounting

    Jan 1995 - Jan 1997
• 

  Sage

  Oct 2010 - now

  R&d manager

  Lead teams of Software Engineers and Quality Assurance Engineers to plan, design, code, test and deploy features and services that drive business revenue, improve security and maintenance of codebase, driving customer satisfaction to improve Sage’s net promoter score and grow market share. • Acting Scrum Master with teams developing on a variety of platforms based on goals and business needs, including Windows desktop, Cloud, and integrations between desktop with cloud and mobile solutions• Provide project management for Sage 50 U.S. and R&D teams; perform release capacity estimation, feature estimation, sprint planning, release readiness and more• Engage with Sage Security team on all projects to ensure current security standards are met to properly protect customer and company data; risk assessments, security audits and remediation• Coach, manage and evaluate direct reports; recruit new talent• For many years in a row, have planned, developed and delivered on time and with high quality many features and functionality for Sage and Sage 50. These projects have directly resulted in NPS and revenue growth for Sage; for instance Installation Improvements led to a 9% NPS improvement and Sage 50C, our connected services product, has increased Sage 50 revenue. Most projects were developed using Windows development using .NET and Visual Studio. Planning includes roadmap creation and backlog estimation, grooming and negotiation with Product Management, as well as working with the team on sprint planning, daily standups, sprint demos and retrospectives.• Product Owner of technical backlog for product (Visual Studio upgrade, automating patch, download installs, etc.) while leading SE team and being Program Manager of the release as part of that role. Also, led technical requirements gathering for all projects my teams are on.• Have led teams of offshore resources (Central and South America and India) Show less