Experience

• 

  Aiico insurance plc

  Feb 2008 - Dec 2010

  Marketing executive
• 

  Airtel nigeria

  Dec 2010 - Oct 2012

  Customer service representative
• 

  Squaremiters limited

  Nov 2013 - Jan 2015

  Administrative manager
• 

  Makasa sun nigeria limited (ihs towers)

  Jan 2016 - Jun 2016

  Noc engineer

  - Responsible for providing remote monitoring, fault detection and preventative maintenance services for MTN cell sites that included the terminal nodes, hub sites and backbone sites.- Provided network uptime and management, fault detection, escalation and resolution of power failures on sites.- Escalated all power alarms, fault detection and power failures on site to site engineers for immediate resolution.

• 

  Multichoice group

  Jun 2016 - May 2018

  Customer service representative
• 

  Cloud exchange technical school (cets)

  May 2019 - Feb 2020

  Network engineer (trainee)

  - Configured routers, switches and IP voice services- Provided technical support for on-site engineers and end users during installation.

• 

  Tek experts

  Jun 2020 - now

  -Oversee a team of technical support engineers in the Azure core space for a Microsoft Delivery Partner.-Responsible for ensuring that the team meets KPIs and SLA.-Performance management and people development (Talent management) Experience in onboarding/ deploying and troubleshooting issues on the following Microsoft technologies:-Exchange Online-Azure Active Directory-Outlook-SharePoint Online/One Drive for Business-Microsoft Teams-Microsoft Office Apps-Billing

  • Technical Manager - Microsoft Azure

    Aug 2023 - now

  • Technical Support Engineer (L3) Azure Apps Services (Dev & OSS)

    Jul 2022 - Aug 2023

  • Technical Support Engineer (L2) Microsoft 365 (Concierge)

    Jun 2020 - Jun 2022
• 

  Transform africa limited

  Jan 2021 - now

  Microsoft 365 consultant