Experience

• 

  Csb bank limited

  Jul 2014 - Jun 2022

  *Managed daily activities of branch staff,ensuring all tasks are completed within established timelines.*Ensured customer satisfaction by resolving inquiries promptly and effectively.*Engaged in process improvements and budgeting,assisting in presentation using Microsoft office.*Introducing new digital products to customers.*Processes financial transactions,opening and reconciliation of accounts. Conducted staff meetings and performance evaluations to promote teamwork.Monitored and analysed branch performance metrics, taking corrective actions as needed.Prepared and submitted reports on branch performance, sales, and expenses. Implemented marketing and promotional activities to attract new customers. Provided friendly and professional customer service, addressing inquiries and concerns.Assisted customers with transactions, ensuring accuracy and efficiency.Built lasting relationships with customers, increasing customer loyalty.Identified and fulfilled sales opportunities, contributing to branch targets.Provided expertise in mobile banking applications to help customers manage their banking needs digitally.

  • Branch Operations Manager

    Dec 2018 - Jun 2022

  • Assistant Manager

    Aug 2015 - Nov 2018

  • Probationary Officer

    Jul 2014 - Jul 2015
• 

  Mandarin restaurant franchise corporation

  Nov 2022 - Oct 2024

  Buffet attendant

  Interacted with customers in a friendly and courteous manner, providing assistance and answering inquiries about menu items.Processed various transactions accurately and efficiently, including payments and recorded daily sales transactions.Addressing any issues or concerns guests raise promptly and professionally, striving to resolve them to their satisfaction.

• 

  Td

  Oct 2024 - now

  Personal banker