Experience

• 

  Sutherland global services

  Feb 2008 - Sept 2009

  Tech. support exec

  Answer phone calls and provide excellent customer serviceProvide problem analysis and resolve client issues with the aid of available help desk tools.

• 

  Icici securities

  Jul 2011 - Jan 2012

  Sr. relationship manager

  * To deliver the desired target numbers by maintaining customer relationship.* To Manage customer meetings and sales process as part of his reporting structure.

• 

  Royal bank of scotland

  Apr 2012 - now

  Process associate

  Role - Authorizer01. To perform the below mentioned activities with accuracy and within the agreed SLA Review, analyze and process data entry for all customer account profile maintenance requests for various Cash Management products such as GPS, Sweeps, ZBA or E-Z Deposit. Perform setup & maintenance on various applications such as Biz Central, ITMS, Massnev, PEP plus and Information Reporting Database thereby providing the customers ability to use requested services/ features of MM GPS. Ensure the accuracy of all maintenance processed through validation enforced by dual controls Ensure verification or double verification for requests as applicable Ensure proper monitoring & processing of daily and weekly reports Ensure compliance of all department Service level Agreements Collaborate with internal customers and business partners to ensure that all quality assurance standards are met02. Handling queries and responding to mails received from GTS Sales, Government banking, Business Banking and other Operations partners03. Daily & Monthly MI maintenance for the activities handled in the team Show less

• 

  Citi

  Jul 2015 - now

  Working as a Sr Process associate in retail banking and have thorough knowledge in SAS and excel.

  • Assistant Manager

    Nov 2021 - now

  • Senior Process Associate

    Jul 2015 - now