Experience

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  Vodafone india

  May 2011 - May 2016

  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.• Managed day-to-day staffing and handled scheduling for all store employees.• Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.• Undertaking adverse search to identify potential high-risk factors.• Maintained EBITDA and store profitability by various actions and processes. Show less • Receive incoming calls for customer complaints and provide them with proper resolution.• Identified interest in customers by explaining products and services and initiating conversations.• Taking accountability for client issues and knowing when to lean on others to create a better solution together.• Become a technology expert. Share your knowledge by introducing clients to our mobile applications, helping them to better manage their banking needs.• Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Show less

  • Retail Store Manager

    Dec 2014 - May 2016

  • Retail Sales Associate

    May 2011 - Nov 2014
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  Bliss inc

  Jun 2016 - May 2023

  Electrical engineer

  Setup and operate specialized and started test equipment to diagnose, test and analyse the performance of electrical and electronic components, assemblies, and systems.Visually inspecting, testing, calibration and maintenance of machinery and equipment using electronic and electrical starter, relay, motors, panels, HMI & PLC Hardware etc.Knowledge of servo motors controls, control panels, visions systems, HMI, PLC programming and ability to troubleshoot and repair with an efficient manner.Follow the permit system in plant like cold work permit, work on height, confined space, vessel entry for safe working.Read and understand electrical drawings, schematics, and specifications. Show less

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  Myrotiplace1inc

  Aug 2023 - Apr 2024

  Supervisor

  • Lead the team in creating a culture of superior customer experience.• Responsibility for helping the restaurant meet service, sales, and profit objectives along with supervising and directing daily work activities and effectively creating weekly staff schedules.• Strong organizational skills with ability to manage all aspects of service timely completion of assigned work.

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  Nordia inc.

  Oct 2023 - now

  Customer service representative

  • Manage customer inquiries and concerns, ensuring timely and satisfactory resolution.• Collaborate with internal teams to address customer needs and enhance the overall customer experience.• Maintain accurate records of customer interactions and feedback.• Contribute to the development and implementation of customer service strategies.