Experience

• 

  Giant food

  May 2009 - Aug 2009

  Cashier

  -Primary responsibility was as cashier and stock clerk-Interfaced with customers on an ongoing basis to accomplish tasks as assigned

• 

  City of laurel, md

  Jun 2011 - Aug 2013

  Day camp counselor

  -Developed and executed activity schedules for groups of 8-15 children, ranging from ages 5 – 15 -Learned to manage time, limited resources, and communications with staff, kids, and parents

• 

  Salisbury university

  Sept 2013 - Dec 2014

  Lab technician

  -Responsible for supporting on-campus student computer labs-Provide first level support for student IT support calls-Experience using runbooks and scripts to support student IT trouble calls-Responsible to identify physical server inventory and creating architectural diagrams using Visio

• 

  Random house

  Jun 2014 - Aug 2014

  It service desk intern

  -Hired to support global project to consolidate Exchange and AD systems post company merger-Provided first level and second level service support for general IT issues to employees-Updated information knowledge base for over 50 applications, monitored enterprise trouble ticketing system, and supported ongoing documentation efforts for various IT systems-Responsible for processing all Human Resources workflow to on-board and remove employees from IT systems

• 

  Rsm us llp

  Jul 2015 - now

  • Technology Consulting Manager

    Oct 2017 - now

  • Technology & Management Consulting Associate

    Jul 2015 - Oct 2017