Experience

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  Cgs (computer generated solutions)

  Jun 2011 - Jun 2013

  Customer care specialist- fraud verification

  Customer care specialist in order verificationUsed foreign languages: English and SpanishTasks: A job which meant the basis of the experience developed, in time, in Customer Care and customers interactions. Developed activities : verifying the potential fraudulent activities among the Sprint customers (Sprint is known to be the third telecommunications company in the USA), especially identity theft. The main task was attention to details, making correct use of the governmental data bases allowed to access in order to conclude the investigations, identifying fraud trends as well as creating and maintaining the trust of the customers which were victims to these attempts; development of soft skills, regarding the communication, empathizing, listening, providing fast and reliable solutions- as we are talking about very sensitive personal information. Show less

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  Amoma.com

  Jun 2013 - Aug 2014

  Sales representative

  Tasks: Reservations for holidays, trips and hotels; continuous interaction with the customers in English, Spanish, Portuguese and occasionally French, customer care service. This job supposed to constantly interact with customers, bot online and by phone, specifically in the languages mentioned, promoting amoma.com’s services and deals, but also contributing to create the brand image of the company, as well as brand loyalty in offering the services that were being promised, following up with customers until the end of their trips/holidays; advertising and promoting the company amongst the customers from the countries I was actually interacting with. At the moment, amoma.com is a well-known website for bookings, leader on trivago.com or direct competitor of expedia.com (USA), online, as well as offline. Marketing research, especially regarding competition’s offers and deals; follow up on each booking so that the customer have a good experience and come back, even recommend the company’s specific services. Show less

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  Honeywell

  Oct 2015 - Jun 2016

  Order management administrator

  Client service and Consultancy for Vocollect products(communication solutions for very large spaces) for company managers from USA, Australia, New Zealand, Canada, China and Thailand, for updates, special request and creating a good and reliable relationship.Supervising the account of the most important customers, their credit situation, bills. Handling the process of placing orders for the Vocollect process, from entering them in the system until the delivery.

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  Screennative

  Jun 2016 - Oct 2016

  Junior account executive

  Drafting internal briefs and assignation of internal plans for the creation team. Active participation in meetings with clients and drafting of meeting reports. Marketing research for the field of interest; Implication in the creative process and follow up on the executional parameters; PPT presentations

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  Oracle

  Feb 2017 - Jun 2017

  Fulfillment manager
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  Concentrix

  Jun 2017 - Nov 2017

  Social media advisor
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  Hogarth & ogilvy

  Nov 2017 - Apr 2019

  Project manager
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  Mrm//mccann

  Apr 2019 - Sept 2022

  Project manager
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  Digital distrikt agency

  Sept 2022 - now

  Account manager