Experience

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  Bay harbour management

  Dec 2004 - Apr 2008

  Executive assistant & investor relations assistant

  • Delivered comprehensive administrative and investor relations support within a dynamic Hedge Fund environment.• Facilitated complex travel, diary management, and correspondence for two Managing Principals, ensuring seamless operations.• Managed monthly investor communications, maintaining robust relationships, and addressing inquiries from stakeholders.• Oversaw the maintenance and accuracy of extensive company databases, playing a pivotal role in data management.• Implemented a redesigned filing system, enhancing organisational efficiency and accessibility.• Ensured optimal office functionality through space management, supply coordination, and supervision of reception staff. Show less

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  Triton / west park management services uk limited

  Jun 2008 - Jul 2013

  Operations manager, pa & hr administrator

  Operations Management:• Advanced from PA to CFO and Head of Compliance to Operations Manager, playing a pivotal role in the firm’s growth and evolution.• Directed office management and harmonised policies across multiple international offices, including London, Frankfurt, Stockholm, Luxembourg, and Jersey.• Led a diverse administrative services team of over 40 members, serving as a central point of contact and mentor.• Proactively reviewed and refined company policies, advocating for continuous improvement and efficiency.• Authored the firm’s Administrative Manual and Health & Safety Guidelines, setting standards for operational excellence.• Contributed to the establishment of new offices in Jersey and Luxembourg and managed a significant refurbishment of the London office.• Administered monthly office budgets, ensuring fiscal responsibility and cost-effectiveness.Human Resources Administration:• Transitioned to HR Administrator, overseeing the HR database, and serving as the primary administrator for HR.net.• Implemented the HR.net Self-Service module firm-wide, enhancing employee autonomy and streamlining processes.• Addressed daily HR inquiries, fostering a supportive and responsive work environment.• Generated critical HR reports on a weekly and monthly basis.• Managed the full employee lifecycle, from contract creation and onboarding to exit procedures.• Initiated and oversaw employee engagement programs and an Employee Assistance Plan (EAP), demonstrating a commitment to staff well-being.• Led the recruitment for administrative roles, ensuring the attraction and retention of top talent. Show less

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  Hsbc global banking and markets

  Jan 2014 - Jul 2016

  Global process lead & adminstrator, asset management technology

  • Provided top-tier administrative support to senior management, including the Head of Asset Management Technology.• Managed communications, including email correspondence and call screening for Executive Committee Level Managers.• Produced monthly HR reports and managed the departmental travel budget, ensuring policy compliance.• Coordinated staff onboarding and offboarding processes for the London office.• Compiled and presented research findings and produced a range of professional documents for senior leadership.• Maintained a SharePoint site for the leadership team and planned various business and social events. Show less

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  Ficc markets standards board (fmsb)

  Jul 2016 - Dec 2018

  Office manager

  • As the inaugural full-time employee, established the office infrastructure and formulated the company’s policies and procedures.• Managed an office relocation project, including space selection, contract negotiations, and office fit-out.• Developed comprehensive operational processes and authored key policy documents, ensuring robust business continuity and compliance.• Championed the IT infrastructure setup by coordinating with an IT consultancy and managed the CRM system implementation (Microsoft Dynamics).• Led the rebranding initiative, including company logo redesign and marketing material overhaul.• Directed the website redesign, consulting with designers and managing content updates.• Produced and managed the design of the firm’s Annual Reports, ensuring high-quality content and presentation.• Served as the primary contact for auditors, managing audits, maintaining regular bookkeeping and budgeting tasks.• Facilitated board meetings for governance bodies, including agenda preparation and minute-taking.• Managed member relations, from tracking to onboarding, and functioned as the point of contact for public inquiries.• Oversaw HR functions, from staff onboarding to payroll, and established a comprehensive pension and benefits program.• Successfully organised a major company event featuring the Governor of the Bank of England as the keynote speaker. Show less

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  Amp capital investors (uk)

  Jan 2019 - Jul 2022

  Office manager

  • Managed a 22,000 sq. ft London office and provided oversight for five regional offices, maintaining high standards for facilities and operations.• Developed operational processes and customer service protocols for office management and reception.• Supervised the London Reception function and managed the office budget.• Launched an Office Management SharePoint site, enhancing communication and resource accessibility for staff.• Revitalised the Health & Safety program, including manual updates, training enhancements, and control procedures.• Contributed to the design and setup of a new office space, coordinating a significant office relocation.• Led the London office support staff, fostering team development and addressing operational issues.• Organised various corporate events and crafted presentations for the global COO.• Recognised as a finalist in the AMP Capital Making a Difference Awards 2020 for exemplary contributions. Show less

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  Great hill partners

  Sept 2022 - now

  Office manager

  • Spearheaded the establishment of Great Hill Partners’ first London office, overseeing all operational facets, HR responsibilities, and administrative support for the Managing Director and team.• Instrumental in the project team for the London office launch, managing vendor sourcing, process implementation, and office maintenance.• Oversee HR functions including administering the employee benefits program, policy establishment, onboarding, and participation in staff recruitment.• Authored and executed the Health & Safety policy, setting the standard for office procedures.• Manage relationships with HMRC and the Valuation Office relationships on behalf of the firm to ensure compliance with regulatory requirements.• Oversees the firm’s UK Visa & Immigration programme and is Authorising Officer. Facilitate seamless immigration processes for international team members.• Successfully organised the office opening networking event, fostering valuable connections. Show less