
Timeline
About me
Certified Business Analyst || Certified Agile Professional || PSM & PSPO Trained || IIBA - CBAP Trained || MBA || Domain: Banking & BFSI
Education

Assam university
2010 - 2012Master of business administration - mba human resources management/personnel administration, generalGold Medalist

Dibrugarh university, dibrugarh
2007 - 2010Bba marketing a
Experience

Idbi bank
Aug 2012 - now11.8 years of overall experience in the banking Industry with 7 years as a Business Analyst in the BANKING DOMAIN (Retail Banking, Assets & Liabilities, Payments and digital Banking) Customer onboarding, handling customer inquiries, timely complaint resolutions, account maintenance,process customer transactions, complaint and grievances management at branch level, inward andoutward foreign remittance, TPD cross selling.Managed deliverables, ATM services and Cash Management. Cash handling and Teller Services including deposits, withdrawals, currencyexchange, record keeping, account maintenance, payment processing, EFTs, supporting branchoperations and compliance.
Business Analyst
Aug 2017 - nowCustomer Service Officer
Oct 2014 - Jul 2017General Banking Officer
Aug 2012 - Sept 2014
Licenses & Certifications

Credit risk management, leveraging frameworks and strategies
Renowned new york institute of finance- View certificate

Accounting foundations: understanding the gaap
LinkedinMar 2024 
Enterprise resource planning, adept at optimizing organizational processes
Enterprise- View certificate

Securing software as a service (saas)
LinkedinMar 2024 - View certificate

Jira fundamentals badge
AtlassianMay 2024 .webp)
National eligibilty test
University grants commission (ugc)Dec 2019
Introduction to crm with hubspot
CourseraJan 2024- View certificate

Credit risk management
New york institute of financeOct 2021 
Certificate in financial modelling and valuations
The wallstreet schoolFeb 2024- View certificate

Android banking applications using sqlite
CourseraNov 2021 - View certificate

International organization management
Université de genèveMar 2021 .webp)
Nism series v
National institute of securities markets (nism)
Kyc and aml
Genman solutionsApr 2021
Irda certificate
Insurance institute of india
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