Experience

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  Ufabc

  Jul 2011 - Jun 2012

  Academic monitoring

  •Supported the professor in the subjects "Structure and Social Dynamics" and "Science, Technology and Society" by assisting with lesson delivery and providing clarification on complex topics.•Actively engaged with students, addressing their questions and fostering a better understanding of course materials through guidance and discussion.

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  Pirelli

  Jun 2012 - Nov 2013

  Quality engineering intern

  Quality Intern in the market evaluation area• Conducted statistical analysis of market complaints, utilizing tools such as Pareto and Ishikawa to identify and prioritize key issues. • Planned and facilitated meetings between engineering and production teams to present findings and drive root-cause analysis efforts.• Developed forecasts of tire claim rates, leveraging data insights to predict trends for the most significant issues. • Supported market assessment activities by accompanying client visits on-site to identify and evaluate the main issues found in the products.• Programmed and analyzed test results conducted in the Indoor laboratory, ensuring accurate evaluation of product performance and compliance with quality standards.• Gained hands-on experience in data analysis and problem-solving within cross-functional teams. Show less

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  Ey

  Nov 2013 - Jan 2015

  Advisory Trainee – Loan Staff Project at Microsoft• Analyzed and improved internal processes to ensure compliance with Microsoft’s company policies, focusing on data-driven solutions in collaboration with the Compliance team.• Conducted data analysis to identify inefficiencies and recommend actionable improvements to streamline operations.• Acted as a liaison between multiple Microsoft departments, identifying their needs and facilitating the creation and management of purchase orders to meet organizational requirements. Show less

  • Consultant

    Oct 2014 - Jan 2015

  • Trainee

    Nov 2013 - Oct 2014
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  B2w digital

  Jan 2015 - Jun 2016

  Logistics process engineer

  • Planned and developed logistics projects (improvement and expansion) for B2W Digital, one of Brazil's largest e-commerce companies, ensuring their execution within established deadlines and budgets.• Led a transformative project in the packing area, conducting detailed process mapping, time measurements, and improvement analyses, achieving a 20% reduction in costs following implementation.• Proposed and supported the development of logistics automation solutions, focusing on increasing productivity, minimizing costs, and eliminating inefficiencies.• Conducted benchmarking research to identify innovative technologies and best practices, preparing operational and financial feasibility analyses to support decision-making in B2W's logistics processes.• Prepared and delivered feasibility analyses, status reports, and results to the board of B2W, showcasing the impact of proposed improvements. Show less

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  Mercado livre brasil

  Jun 2016 - Dec 2017

  Customer experience team leader

  • Led, trained, and developed a team of 15 employees by fostering a collaborative and motivating work environment, ensuring the delivery of exceptional customer experiences. Provided structured feedback and coaching, while designing personalized career plans to promote professional growth and enable the team to consistently meet and exceed customer satisfaction goals.• Monitored and analyzed team performance metrics, including Net Promoter Score (NPS), Productivity, and Recontact, leveraging data-driven insights to identify trends and implement opportunities for improvement.• Conducted detailed data analysis to uncover the root causes of client dissatisfaction, identifying trends and addressing critical pain points across service, sales, and logistics processes.• Leveraged insights from data analysis to develop actionable recommendations. Contributed to studies, initiatives, and benchmarking efforts with other companies, integrating best e-commerce practices to improve service levels and elevate the overall customer experience. Show less

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  Self-employed

  Jul 2018 - Dec 2024

  Independent investor

  • Specialized in day trading on the S&P 500 and swing trading in the American market, focusing on strategic decision-making and market analysis.• Conducted in-depth research on market trends, price movements, and financial data to identify and capitalize on trading opportunities.• Managed personal investments with a disciplined approach, utilizing risk management strategies to achieve financial growth while minimizing potential losses.