Alaa Abdullah, PMP

Experience

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  Elseif Contracting Engineering Co / Qatar / Saudi Arabia

  Mar 2004 - Mar 2005

  Project IT Department Manager

  Saudi Arabia-Win 2000 server with active directory and Exchange server.-SA server2000, 2004 with DSL Router Line.-Satellite Services with ISA server 2000, 2004.-Remotely access the servers from our computers.-Cisco Router with Leased Line.Qatar-IT department supervisor.-System Engineer for Microsoft Application.-Win 2000 server (Domain controller) with active directory.-ISA Server2000, 2004 with ISDN and DSL Router.-Responsible for our Email Server (Exchange 2000).-Administrator for two networks ( Riyadh & Qatar - 3 Stations)-Remotely access the servers from my computer. -Monitoring the System.-Managing for IT department Employee.-Responsible for all IT department equipment and document controller.-Troubleshooting and solving computer hardware and software.-We are working under ISO.-Experience more than four years In IT field. Show less

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  STC

  Apr 2005 - Apr 2008

  Senior System Engineer

  -Active Directory, Exchange Server & DHCP Server -Upgrade servers from Win 2000 to 2000 advanced servers.-Responsible for all backup and file servers.-Domain Controllers – Monitoring and Installing -Workstation troubleshooting for 8000 users-Scan Mail Software for all client emails through exchange.-Apply management rules for AD Groups.-All costumer service users (Creation, update, Service accounts and groups)-Blade Servers Implementation (IBM).

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  King Saud University

  Apr 2008 - Apr 2011

  ITIL Implementation, IT Senior System Engineer and Project Manager

  -Consultancy Implement ITIL Foundation V3 in the Deanship to be more organized and documented. Implement Service Desk Plus for help desk-Technical Project Manager Build the Cisco IP Telephony System (UCM) from scratch integrated with Ericson system.-Senior System Engineer Build the email (Exchange 2007) and active directory systems and work on troubleshooting for 2 years.-Project Manager Build the Call Center Agents with Cisco IVR and recording system.-Senior System Engineer Build the Call Center Help Desk Software (Advent) from scratch and distribute all the deanship into the system with all groups.-Senior System Engineer Build the Microsoft Office Communications Server 2007 integrated with Email System.-Project Manager Build the Right FAX integrated with Cisco IP Telephony.-Senior System Engineer EMC SAN Storage for Exchange Database and Microsoft applications. Show less

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  ICSME

  Feb 2011 - Apr 2012

  Business Development Manager

  - Setting up the business model.- Developing the Branch strategies and business plans.- Developing and implementing the Branch policies & procedures.- Setting up the sales plans and leading the sales for the Branch.- Preparing the sales budget and ensured that targets are achieved.- Providing technical and commercial solutions to various key clients in the market.

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  Consolidated Contractors International Company

  Jun 2012 - Sept 2015

  IT & DCG Manager

  IT Manager Duties -Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.-Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.-Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.-Directs technological research by studying organization goals, strategies, practices, and user projects.-Completes projects by coordinating resources and timetables with user departments and data center.-Verifies application results by conducting system audits of technologies implemented.Document Controller Manager Duties Document control specialists store, manage and track company documents. They scan, image, organize and maintain documents, adhering to the company's document lifecycle procedures, and they archive inactive records in accordance with the records retention schedule. A large part of the job is to control the retrieval of documents. Document control specialists receive and process Requests for Information, or RFIs, from employees or clients and maintain the requests via tracking logs. As RFI procedures are updated, document control specialists create new templates. Sometimes they help project managers develop and maintain documents such as meeting minutes, drawings, specifications, approvals and related items. Periodically, document control specialists might be responsible for training employees on records management procedures and policies, which include documentation, retention, retrieval, destruction and disaster recovery. They also assist with file migrations and audits, and perform administrative tasks as needed. Show less

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  Drake & Scull International PJSC

  Sept 2015 - Jun 2016

  Area IT Manager

  -managing a team of staff including programmers, analysts and support specialists-evaluating the functionality of systems-consulting computer users to ascertain needs and to -ensure that facilities meet user or project requirements-managing IT budgets-ensuring adherence with software licensing laws-implementing and managing security or integrity and backup procedures-scheduling upgrades-providing user training, support, advice and feedback-testing and modifying systems to ensure that that they operate reliably-managing secure network access for remote users-keeping up-to-date with new technology-designing maintenance procedures and putting them into operation Show less

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  Dubai College of Tourism (DCT)

  Jun 2016 - now

  • Digital Transformation Advisor

    Feb 2024 - now

  • IT Service Delivery Manager and Digital Transformation

    Jun 2016 - now