Aaisha R.

Experience

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  Sonoco Products Company

  Jan 2005 - Jan 2010

  Managed and administered company’s Discussion Database input (Lotus Notes based) and ISSR (web based). Created and ran basic queries in PeopleSoft (SQL based) and Crystal Reports and oversaw data migration from Lotus Notes to SharePoint. Provided excellent customer service and support via phones, e-mail and fax. Employed critical thinking, listening, and analysis skills to meet all lines of inquiry professionally and efficiently. Met or exceeded management directives on quotas and quality standards. Imaged and reimaged company computers. Maintained company’s information technology and updated as needed. Installed software and hardware for company-wide employees, performed data transfers, setup workstations, and provided on-going technical support.

  • Support Analyst

    Jan 2008 - Jan 2010

  • Call Center Representative

    Jan 2006 - Jan 2008

  • Computer Lab - Work-study

    Jan 2005 - Jan 2006
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  Delta Sigma Theta Sorority, Inc.

  Jan 2010 - Jan 2014

  Assisted with on-going operations and management of the Information Systems department. Served as a liaison for Delta Sigma Theta Sorority’s National Technology committee and ensured all technology initiatives were correctly communicated and implemented internally and externally throughout the organization. Collaborated with the National President, Executive Board, and Directors and Coordinators to assess and update company-wide technology. Served on the Disaster Recovery committee and continuously updated the Disaster Recovery plan. Acted as the primary technical resource for project managers on all online database (iMIS) initiatives. Worked with the Interim IS Director to plan, report, and manage project objectives and deliverables. Led a team of 6 staff to resolve issues and implement technology services for the centennial celebration. Assisted with the implementation of a new photo-credentialing procedure improve member verification and identification. Show less Supervised a staff of 12, including support technicians, secretarial, clerical, contract, and temporary staff. Developed and executed logistic plans for four major Centennial Celebration events spanning 2013, including a Hollywood Gala (Los Angeles, CA), Founder’s Day Celebration (Washington, DC), Re-enactment of the Women’s Suffrage March (Washington, DC) and the National Convention (Washington, DC). Consulted with the centennial committee and executive leadership team on a strategy and process for managing technology and requirements for company-wide information systems. Reviewed technology services and vendor contracts in general and also specifically for the Centennial Celebration. Accompanied upper management to inspect sites, assess technology and address any shortfalls. As a liaison for Delta Sigma Theta Sorority’s National Technology committee, ensured technology initiatives were clearly communicated and implemented throughout the organization. Reported quarterly to the Executive Director, Executive Board, and National President on all IT initiatives. Performed annual evaluations for IS department staff. Show less Maintained the integrity of Delta Sigma Theta Sorority’s iMIS database; served as the primary data management and technical knowledge expert. Provided general database administration and management. Worked with other IT staff to oversee iMIS customization and maintain data quality. Installed and setup new iMIS workstations. Identified business needs and recommended solutions for iMIS implementation. Oversaw system upgrades and maintenance. Trained new staff in iMIS use and changes resulting from upgrades and enhancements. Served as the organization’s primary technical expert with the iMIS provider. Analyzed data and assessed trends for better utilization of technology. Assessed data integrity issues and provided solutions and tools to users. Worked with users to determine best approaches for identified technology issues. Collaborated with users on business needs and translated them into application and operational requirements. Evaluated information gathered from multiple sources and reconciled conflicts. Distilled high-level information into a comprehensive, more understandable format distinguishing overarching technology needs for a wide audience. Provided functional assistance to users via the help desk. Provided expertise on data and knowledge management to ensure staff remained updated and informed. Traveled as needed to National Conventions and Regional Conferences in support of registration and technology needs. Show less

  • Coordinator, Information Systems

    Jan 2014 - Jan 2014

  • Interim Director

    Jan 2013 - Jan 2014

  • Senior Information Analyst

    Jan 2010 - Jan 2013
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  Delta Sigma Theta Sorority, Inc.

  Jan 2015 - Sept 2019

  Director, Technology Services

  Serves as the primary technology professional of the organization who is responsible for overseeing all equipment and services related to information technology systems. Manages the daily operation of the TS Department and provides direct supervision of team of 10 at the headquarters office and when traveling up to 150. Provides progressive and focused leadership and vision which will be reflected in the development and execution of immediate and long-term strategic goals. Recommends changes in existing systems to meet these goals - increasing the quality of service and decreasing the cost of delivery. Develops, implements, and monitors the IT Department's budget and manages expenses within approved budget constraints. Works with the Executive Director in contacts with outside vendors in the generation of RFPs, bids, contacts, agreements, and other major vendor interactions. Supervises the ordering, acquisition, inventory, and disposition of hardware and software. Plans and oversees major system upgrades. Updates and/or modifies policies and guidelines, when necessary, such as security, IT infrastructure, backup, recovery, and disaster plans, and network operations. Oversees the development, design, and implementation of new applications and changes to existing computer systems and software packages. Develops, tests, and maintains disaster recovery plans for IT systems. Prepares non-routine reports and high-level correspondence. Responsible for ensuring the integrity and security of the organization's information systems. Oversees IT/TS-related staff to ensure projects are accomplished according to budget guidelines and information systems are operational at all times. Serves as the liaison with the National Technology Committee. Show less

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  Queens University of Charlotte

  Mar 2020 - May 2023

  Business Transformation Manager

  I currently review, analyze, and evaluate business systems and user needs to translate business needs into actionable requirements. This entails documenting requirements, defining the scope and objectives, and formulating systems to parallel overall business strategies. My strengths are: coordinating and managing the completion of Information Technology projects across campus, which includes end-user communication, status reporting, resource and task management, User - Acceptance Testing, and risk & financial management. I thrive at building and maintaining working relationships with team members, vendors, and other departments on campus. I take pride in developing project management artifacts and processes. Providing end-user support for deployed enterprise applications as an extra layer of support, and coordinating and assisting with end-user training as needed. Show less

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  Computer System Innovations, Inc

  May 2023 - May 2024

  Project Coordinator
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  Queens University of Charlotte

  Jul 2024 - now

  Business Transformation Manager

  I currently review, analyze, and evaluate business systems and user needs to translate business needs into actionable requirements. This entails documenting requirements, defining the scope and objectives, and formulating systems to parallel overall business strategies. My strengths are: coordinating and managing the completion of Information Technology projects across campus, which includes end-user communication, status reporting, resource and task management, User - Acceptance Testing, and risk & financial management. I thrive at building and maintaining working relationships with team members, vendors, and other departments on campus. I take pride in developing project management artifacts and processes. Providing end-user support for deployed enterprise applications as an extra layer of support, and coordinating and assisting with end-user training as needed. Show less