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Monica McKune

Monica McKune

Claims Specialist/Manager

Followers of Monica McKune283 followers
location of Monica McKuneDenver Metropolitan Area

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  • Timeline

  • About me

    QA Manager - Design & Strategy

  • Education

    • University of Colorado Denver

      1995 - 1998
      Master of Business Administration (M.B.A.)

    • Colorado State University

      1983 - 1987
      Business Business Administration and Management, General

      Activities and Societies: Alpha Phi Sorority

  • Experience

    • Safeco Insurance

      Jan 1990 - Jan 2007
      Claims Specialist/Manager

      Worked bodily injury claims from end to end completing investigations, injury evaluations, negotiations as well as working litigated files. Managed a team of bodily injury specialists responsible for hiring, training, file quality, monitoring individual performance, handling customer service complaints and ensuring the team met the company goals.

    • Liberty Mutual Insurance

      Jan 2007 - Jan 2016
      Claims and Quality Assurance

      Lead a team of 10 remote Quality Assurance Claims Specialists with accountability for hiring, training, development, process improvement, claims audit calibration, data analysis and monitoring individual performance.

    • American Family Insurance

      Jun 2017 - Jan 2022
      Quality Assurance

    • Allstate

      Feb 2022 - now
      QA Manager

  • Licenses & Certifications