Roxana Radulescu-Leca

Experience

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  Macdonald Hotels & Resorts

  Sept 2011 - Jan 2013

  Receptionist

  •Responsible for the provision of an excellent service to new and returning customers. •Accountable for checking in customers, answering any enquiries and pre-empting any issues which may affect experience.•Partaking in regular meetings with peers and management to discuss and explore any opportunity capable of elevating customer experience.•Keeping abreast of the services offered by the hotel to support a knowledgeable service and additional spend.

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  MSO Workspace

  Feb 2013 - Jan 2017

  Business Center Manager

  •Sought upon for a busy Business centre. Ensuring all administration and service requirements are met, within brand standards.•Working with new, existing and returning customers over various mediums including email and phone. Handling any complaints with service with tact and diplomacy.•In light of performance and ability to achieve autonomously sought upon to deputise for the Operation Manager in their absence. Accountable for ensuring all KPIs continue to be met and exceeded.•Working with businesses from various sectors including automotive, trade and investment bank companies. Working to ensure to all demands are understood utilising effective fact finding skills.•Using various in-house systems to update details of client and internal interactions, and account changes. Being diligent in entry to mitigate any reporting errors. Show less

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  Huawei Technologies

  Jan 2017 - Feb 2019

  • Project Manager Program Management Office

    Jan 2017 - Feb 2019

  • Project Coordinator

    Jan 2017 - Feb 2018
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  Grass Valley, a Belden Brand

  Feb 2019 - Jul 2021

  Project/BAU Support Coordinator EMEA
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  SSE plc

  Sept 2021 - Mar 2022

  PMO Analyst
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  ALL.SPACE

  Apr 2022 - now

  Project Manager