Simon Chivrall

Experience

• 

  Coopers Technology College

  Sept 2003 - Jul 2012

  Learning GatewayAdministrator/IT Support Technician

  Providing 1st/2nd line IT support for 1400 users. Administrating and maintaining Microsoft Sharepoint MOSS/2010 platform including bespoke site templates. Software and hardware installations. Ethernet cabling, equipment auditing.

• 

  Capita IT Services

  Sept 2012 - Aug 2013

  Service Desk Remote Support Analyst

  1st line support for 5000+ user base within West Sussex County Council. Supporting vast array of bespoke applications across wide variety of public services. Telephone and remote desktop support, ticket handling in CRM.

• 

  Covers Timber & Builders Merchants

  Sept 2013 - now

  Maintenance, administration and upgrades of company ERP application and relative databases. Creating custom SQL reports for BI, Developing SSIS packages to automate ETL routines. Training 1st line support. Performing 1st / 2nd line duties including general software/hardware installations. Supporting terminal services users on thin clients. Supporting Servers/PC's/Laptops/iPad's/Mobiles. Creating custom SQL reports. Handling all IT procurement through quote/PO/stock routines. Maintaining IT hardware/software inventory.

  • DBA / Business Intelligence Developer

    Nov 2016 - now

  • IT Support Analyst

    Sept 2013 - now