Riya Riya

Experience

• 

  Accenture

  Nov 2019 - now

  • Conducted regular quality reviews, provided constructive feedback, and implemented continuous improvement initiatives.• Trained and mentored team members to enhance their skills.• Team Management.• Responded to tech queries from offshore Accenture contractors and employees, delivering accurate and effective solutions. • Handling P2P queries for vendors and clients.• Providing T&E assistance to clients.• Apart from BAU tasks have supported the team in the ongoing projects like Annotation for IEA, MIA CHATBOT User Testing.

  • Business Operations Analyst

    Nov 2021 - now

  • Customer Service Associate

    Nov 2019 - Nov 2021