Saroj Das

Experience

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  Ford Motor Company

  Sept 2018 - Nov 2018

  Customer Service Executive

  • Welcoming clients in the company’s premises and answering the phone (or mails).• Follow-up of customer experience.• Providing an impeccable service to clients in order to retain them.• Answering questions, suggestions, remarks from clients.• Receiving and dealing with customer claims.

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  Ford Motor Company

  Aug 2021 - Sept 2021

  Customer Service Executive

  • Created reports outlining key performance indicators, providing valuable insights into business operations.• Conducted in-depth research on customer needs to build comprehensive profiles and create tailored solutions.• Ensured compliance with applicable regulations related to client interactions.• Identified opportunities for improvement in existing processes to increase efficiency and effectiveness.• Established a positive rapport with clients through strong interpersonal skills and an understanding of their needs.• Utilized strong communication skills to respond quickly and accurately to customer inquiries.Built relationships with vendors to ensure timely delivery of goods or services needed for customers' orders.• Generated leads through cold calling techniques resulting in increased profits.• Developed customer relationship management skills by creating and maintaining detailed records of all accounts.• Maintained up-to-date knowledge of company products, services, policies, and procedures.• Utilized strong problem-solving skills to quickly resolve customer inquiries and complaints.• Demonstrated excellent communication, negotiation, and organizational skills in managing accounts receivable and payable.• Responded promptly to customer queries to increase overall satisfaction.• Generated various financial reports such as P&L Statements, Balance Sheets and Cash Flow Reports.• Followed up with customers after sales to gain feedback. Show less

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  Adani Airport Holdings Ltd

  Feb 2023 - Jul 2023

  Data Analyst

  Key Responsibilities:• LMS administration and leveraging people analytics on learning traits at organizational level.• Checking the assessment sheet of the on-role and off-role employees.• Maintaining records of all the training session in the LMS dashboard.• Calculating the efficiency of training per employee in a financial year (FY) using Pivot Table.• Analysing all the training database using VLOOKUP function.• Determining out the quantitative and qualitative results of the trained employees and training sessions.• Cleaned and transformed raw datasets into structured formats for further analysis.• Conducted end-to-end analysis to identify gaps and propose solutions.• Interpreted data and analyzed results using various statistical techniques.• Identified, analyzed and interpreted trends or patterns in complex data sets.• Generated reports and summaries to track performance and identify areas of improvement.• Identified areas of improvement in existing systems by analyzing patterns in the data. Show less

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  Star Air

  Jan 2024 - now

  Trainee Customer Service Executive