Andrii Teterin

Experience

• 

  NewTrend

  Sept 2017 - May 2018

  Business Development Manager

  Opened an office in Odessa. Created B2B sales. Implemented CRM+ERP.

• 

  Prime lab

  Sept 2018 - Mar 2020

  Business Analyst (CRM)

  Interviewing customer and negotiating. Diagnosis customer's business processes Participating in pre-sales and marketing engagementWriting project documentation (BPMN 2.0., SRS if needed)Working with Bitrix API, writing PHP scriptsImplementation of business processesConduct training for key users of the systemWriting user instructions for key users of systemResults demonstration to the customer and project closureEnsuring that the proposed solution meets the requirements thought business test definition and acceptance criteriaDeterminating technical specifications for the developerDeveloper task managementTesting performed worksWriting of use cases/user storiesInteract with customers to help troubleshoot and resolve complex technical product problems or issuesDiagnose and resolve complex customer questions or problems over the phone/email/messengers in the areas of system configurations, product functionality, and bugs/enhancements Show less

• 

  CRMiUM

  Jul 2020 - now

  Interviewing customer and negotiating. Diagnosis customer's business processes Writing project documentation (BPMN 2.0., SRS)Working with Zoho API, writing Deluge scriptsBuilding Reports in Zoho Analytics using SQLSetting up Zoho products (CRM, Books, Inventory, Analytics, Creator, Flow etc)Conduct training for key users of the systemWriting user instructions for key users of systemResults demonstration to the customer and project closureEnsuring that the proposed solution meets the requirements thought business test definition and acceptance criteriaDeterminating technical specifications for the developerDeveloper task managementTesting performed worksWriting of use cases/user storiesInteract with customers to help troubleshoot and resolve complex technical product problems or issuesDiagnose and resolve complex customer questions or problems over the phone/email/messengers in the areas of system configurations, product functionality, and bugs/enhancements Show less Interviewing customer and negotiating. Diagnosis customer's business processes Participating in pre-sales and marketing engagementWriting project documentation (BPMN 2.0., SRS if needed)Working with Bitrix API, writing PHP scriptsImplementation of business processesConduct training for key users of the systemWriting user instructions for key users of systemResults demonstration to the customer and project closureEnsuring that the proposed solution meets the requirements thought business test definition and acceptance criteriaDeterminating technical specifications for the developerDeveloper task managementTesting performed worksWriting of use cases/user storiesInteract with customers to help troubleshoot and resolve complex technical product problems or issuesDiagnose and resolve complex customer questions or problems over the phone/email/messengers in the areas of system configurations, product functionality, and bugs/enhancements Show less

  • Chief Delivery Officer

    Nov 2024 - now

  • Head of Zoho Department

    Nov 2022 - Nov 2024

  • Business Analyst (Zoho CRM)

    Apr 2022 - Nov 2022

  • Head of Bitrix24 practice

    Oct 2020 - Apr 2022

  • Business Analyst (CRM)

    Jul 2020 - Oct 2020