IYAD AMRO

Experience

• 

  Sony of Canada Ltd.

  Oct 2005 - Aug 2008

  Assistant Manager

  Originally engaged by this leading manufacturer of electronics in a sales capacity, earning a rapid promotion to management due to exceptional sales performance, and securing a regional ranking of #18 out of 800 sales employees.Groomed a top-flight team of sales consultants through in-depth coaching, mentoring and training in Sony’s selling strategies, furnishing staff with guidance and leadership to build robust, multi-faceted skill sets.►Entrusted with the management of several key accounts, guaranteeing customer satisfaction and loyalty through polished and attentive consultations, and prompt follow-up.►Achieved $700K in annual sales within first year as Sales Consultant, awarded membership to the Sony Silver Club, and earned several performance awards including Most Valuable Player.►Swiftly promoted to assistant manager in Sony retail division due to exceptional sales performance. Show less

• 

  Prémaman

  Aug 2009 - Jan 2011

  Project manager

  Hired by A Belgian retailer (Premaman S.A.) to establish their retail locations in Canada, my duties has included:►Established strong networks across Canada to secure strategic locations in high-volume commercial spots across the GTA, governing the planning, development and grand opening of 3 store locations.►Initiated,Planned, Executed A renovation of three retail stores in Oakville, Vaughn Mills, and Alberta, on which I have to negotiate and deal with a large number of vendors and contractors, My duties also contained the finalizing of city permits, legal contracts, and site visits to supervise implementation and take corrective measures when needed.►Achieved $300K in start-up sales by negotiating the sale of a franchise to a sub-franchisee in Alberta, managing the development and end-to-end execution of this key project.►Negotiated the efficient shipping of major products by air during a costly international delay, utilizing quick thinking skills and adaptability to mitigate revenue loss and threats to the project deadline.►Architected the foundation for the Canadian flagship location in Vaughan Mills, playing a key role in the achievement of $1.2 M in sales in its first year of operation. ►Constructed high-performance sales teams from scratch for 2 locations across the GTA, leading the recruitment, interviewing and evaluation process to ensure skilled, motivated and enthusiastic employees.►Built and maintained strong working relationships with key stakeholders, internal and external partners, clientele and cross-departmental employees.►Shrewdly negotiated with vendors to finalize leases and prepare locations according to the Canadian operation’s safety standards, strategically aligning the sites with internal guidelines and brand vision. Show less

• 

  Center for Organizational Development

  Feb 2010 - May 2013

  Sales & Project Management Consultant & Trainer

  ►CRM design and Implementation Project:Full time Manager to Design a customized Microsoft Dynamic CRM system, Supervised and managed the completion of this project. My plan has been entirely adopted and implemented, with all deliverable on time. This task required a high level of coordination as it is part of a complete ERP system, involving many other project managers and stakeholders. It was vital for me to work in a very sensitive environment to overcome conflicts and process overlap among the Financial, HR, Production, and Sales Departments. In parallel I premeditated a change management plan to facilitate a smooth transition from the existing to the new process and system. ►Project Cycle Consultant:Two years of consultancy services for an international charity organization building and establishing better facilities for poor children.►4 Years project management experience in Planning and selecting retail locations for a Belgian company in Canada, Initiated ,Planned, Executed 3 renovation projects, established operational manuals and delivered three up and running stores. Show less

• 

  Free Lancer - Contracts

  Feb 2011 - now

  Retail Management & Project Consultant

  Retail Management: Establishing retail locations for an International franchisor specialized in Kids fashion, Furniture, and small & large accessories. Continuous in-store Process Improvements: Planning, Monitoring and enhancing in stores process and procedures to minimize cost, increase profitability, and minimize damages.  Franchise & retail management: Monitoring and ensure implementations of the franchisor's Global standards in regard to In-store communication, merchandising, Customer service standards, and overall operations.  Customers relation management & service: Prepare the yearly customer relations strategy and plan to ensure customers motivations are efficient and improved when needed.  Communication and merchandising experience: Plan and implement seasonal and yearly merchandising strategy to maximise sales opportunities through optimizing local market trends and commercial calendar impacts.  Inventory and supply chain Experience: Coordinating with all departments to maximise the inventory projection accuracy, with consideration of the main office supply chain and logistics plan.smooth stock flow and minimizing storage cost.  Policies & Procedures development: Work with team and co-workers to continuously test working procedures, identify deviations, and opportunities of improvement.  Project Management Experience(PMP): leading expansion projects, including location selection, renovations, Interior designs, Stock ordering and ensure full store operations. Show less

• 

  مدينة روابي | Rawabi City

  Feb 2013 - Sept 2013

  Sales and Marketing Consultant

  My responsibilities in this 1 Billion dollar project include:►Establish a functioning sales department include setting strategy, hire and train the sales team, and building effective and efficient sales process and KPIs. ►Design a customized CRM process (MS dynamic)►Implement, Supervise, and coach daily sales activities, and ensure customer satisfaction.►Modify and process contracts.►Ensure a proper security and processes are in place and being implemented in daily cash and chqs. processing. Show less

• 

  Realty in Motion INC., Brokerage

  Feb 2015 - now

  Real Estate Agent