Gana Prabhu H G

Experience

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  Tata Consultancy Services

  Sept 2016 - Sept 2021

  Skills: Salesforce sales cloud, CRM, CPQ, SAP ECC and CRM for billing and invoice testing,& Microsoft Office .Customer: Refinitiv / LSEG (London Stock Exchange Group), Thomson Reuters.Responsibilities included:● QA testing module lead and line managed directly an small team to deliver the test outcomes.● Worked with the business teams to understand the new requirements & create the use case using the Stories.● Involved in solution design discussions for the new requirements along with the business analysts● Created Test scenarios, test cases, and steps for the new requirement and documented the file for the same. And uploaded all Test scenarios by using Zephyr for JIRA cloud● Helped design the test plan for the new sprints.● Worked in the agile methodology processes and lead the daily stand-up calls with internal & external stakeholders.● Worked on various customer products & as per the needs of the organization● Successfully managed SIT and UAT phase on each sprint.● Created dashboard in JIRA for tracking the defects against the requirements and business user stories.● Demonstrated all the testing progress to product owners/ business analysts on a weekly basis which includes direct customer involvement.● Involved in minor corrections and enhancements to SFDC application required by business users from time to time. Production implementation support was given during releases during the each phase of project go-live.● Collaboratively worked with the development team in resolving the defects raised during the testing phase of the project. Mentoring and training were given to new team members. ONE TEAM principle was followed during this journey. Show less

  • Salesforce QA Analyst

    Feb 2020 - Sept 2021

  • System Engineer

    Sept 2017 - Jan 2020

  • Assistant System Engineer

    Sept 2016 - Aug 2017
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  IBM

  Oct 2021 - Dec 2022

  Senior Salesforce QA Analyst

  Customer: GreatAmerica Financial Services, USAResponsibilities included:● Held role of senior salesforce QA analyst in the AGILE Scrum team.● Planning, managing and executing the testing of Salesforce implementations. Designed, developed and documented the test scenarios/ cases for the new requirement and tracking all the defects which were found during testing in the JIRA tool.● Test execution of all the requirements with different profiles and users in Salesforce lightning mode mainly with 2 objects account and the application with Northteq Aurora order flow. ● Salesforce functional testing areas were included along with integrated 3rd party applications (StrikeIron, InfoLease, Vision and Middesk).● Performed all the types of testing i.e. validation testing, sanity testing, smoke testing, functional testing, regression testing, end to end application testing) in required environments before handing it over to the user acceptance testing.● Managed daily, weekly & monthly test review board and presented/ reported progress to the client on test execution summary.● Well versed with workshops such as story grooming discovery session understand the existing and desired business processes, daily stand in customer status calls, scrum meetings, retrospective calls, and system demo call with clients on a daily/weekly /sprint basis.● Worked with Business Analysts and Project Managers to Estimate Testing effort● Worked collaboratively with salesforce developers, BA’s, salesforce architecture, product owners, and clients as ONE TEAM● Hands-on experience in creation of training documents on user stories post test completion. Show less

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  Riskonnect, Inc.

  Jan 2023 - now

  Salesforce Success Engineer - Customer Success