Rasidayana Ramlan

Experience

• 

  AIG

  Apr 2015 - Jun 2015

  Administrator

  Perform clerical tasks including filing, data entry, and aiding supervisors with ongoing assignments.

• 

  MPH Bookstores Sdn Bhd

  Sept 2016 - Nov 2016

  Salesperson
• 

  Permodalan Nasional Berhad

  Jul 2020 - Sept 2020

  Internship Trainee

  - Participated in the Proof of Concept (POC) for Ruckus WiFi.- Strategizing the provisioning of Internet lines.

• 

  Pernec Corporation Berhad

  Jan 2021 - now

  - Actively engaged in facilitating migration for the utilized managed service.- As a shift lead, oversee and guide team members, offering coaching and mentorship to new hires, generate daily and monthly reports, delegate tasks, and streamline work schedules.- Integral part of the Application Operation Centre, delivering L2 support.- Successfully authored System Design Document (SDD) documentation.- Diligently monitor and troubleshoot any service-related issues, proactively identifying and implementing solutions. Tunjukkan kurang - Furnishing essential information concerning the services offered to a user base exceeding 400,000 individuals across Malaysia.- Attending to inquiries via calls, emails, and chats from customers, adhering to a rotational shift schedule.- Proficiently resolving common issues and conducting troubleshooting tasks, including but not limited to providing user credentials, software verification, resolving installation hitches, configuring setups on both phones and laptops, and delivering L1 support. Additionally, responsible for gathering pertinent user data and escalating complex matters to the technical team.- Actively contributing to the ISMS team, authoring documentation on behalf of the Helpdesk department. Tunjukkan kurang