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Sanjana Bindroo

Sanjana Bindroo

Customer Service Representative

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  • Timeline

  • About me

    Banking / Client relations/ Human Resource & Marketing Management Graduate

  • Education

    • Savitribai Phule Pune University

      2013 - 2016
      Bachelor's degree Human Resources Management and Services 80

    • Western Governors University

      2020 - 2020
      Business/Corporate Communications

    • Trent University

      2021 - 2023
      Post Graduation Degree Human Resources and Marketing Management 80

  • Experience

    • DBS Bank

      Jun 2016 - Dec 2017
      Customer Service Representative

      • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.• Working on Card Management System & Financle. • Experience in Mobile admin tools.• Identified gaps and improvement areas by monitoring service calls and proposed recommendations for trainings helpful in improving the service department.• Provided excellent support to various departments by efficiently resolving issues and responding to inquiries.• Audited customer support procedures and collaborated regionally to promote standardization across all branch offices.• Successfully build relationships with the Customer Support Executives (CSE) to support their service objectives. Show less

    • Pandora

      Sept 2021 - Oct 2022
      Sales Associate

      •Provide top-level customer service to all the customers and maintain a personal sales floor presence while ensuring that the company’s SOP is being followed.•Maintained knowledge of current promotions of Pandora Jewelry, exchange guidelines, payment policies, and security practices. Dedicated efforts to encourage cross-selling citing attractive promotions/bundles.•Educated customers on special pricing opportunities and company offerings.•Contribute to team effort by accomplishing the company results in each Quarter as needed.•Have been awarded as one of the top 3 sales executives for Q2,2022. Show less

    • Walmart

      Oct 2022 - Jan 2023
      Customer Service Specialist

      •Assist Customers with general inquiries on the floor and Support Company-wide programs and promotions to all customers.•Maintained knowledge of current promotions of Walmart Credit Cards, exchange guidelines, payment policies, and security practices. Dedicated efforts to encourage cross-selling citing attractive promotions/bundles.•Consulted with customers to resolve service and billing issues at Customer Service Desk.

    • BMO

      Jun 2023 - now
      Associate Corporate card

  • Licenses & Certifications