Dario Stipo

Experience

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  Global Control S.r.l

  Oct 2001 - Jan 2003

  Software Developer

  - Software developer for the in house software solution for the remote management of heating and cooling plants - Secondary job as System and network administrator (4 servers and 15 clients)

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  DNA System snc

  Jan 2004 - Jul 2004

  Head and legal representative

  Head and legal representative of a small company working as a software house and delivery of IT systems.

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  Bridgestone Italia S.p.A.

  Jul 2004 - Jan 2007

  1st level support

  First level support, on site for the sales office and remotely for the sales representatives spread in Italy

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  Bridgestone Italia S.p.A

  Jan 2007 - May 2010

  IT 2nd level specialist

  Server and network management supporting the local IT engineer. Management of the new project for the users' workplaces

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  Bridgestone Italia S.p.A.

  May 2010 - Jan 2013

  System an Network administrator - IT engineer - Deputy IT manage

  - Technical responsible for Italy and, since January 2012, for the business units in Southern Europe (Italy, Romania, Bulgaria, the former Yugoslavia). - Coordination of the first level of support for the busines unit operating on Southern Europe. - Supporting the IT manager on topics such as budgeting, forecasting, MTP, cost management, design and implementation of projects

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  Bridgestone Italia Sales S.rl. / Bridgestone Europe NV/SA

  Jan 2013 - Sept 2016

  SDWP - Deployment Specialist

  Member of the T&T groups within the European IT outsourcing project.Main tasks as datacentre transformation and consolidation and delivery of the new workplaces to the users.

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  Bridgestone Europe, Middle East & Africa

  Sept 2016 - now

  IT Service Manager - Workplace

  IT Service Manager - WorkplaceI operate in a pan-European context with about 8.000 users and different environments (sales, manufacturing, R&D) with direct responsibility for all the IT workplace related services, mainly offered via third party providers.- Service design & evolution roadmap.- Define SLAs with the business. - Service escalation point. - Manage third party service providers and validate that the service is delivered accordingly with the contract scope.- Manage service continuity and service improvement plan.- Budget owner. Show less