Keisha Brown

Keisha Brown

Followers of Keisha Brown123 followers
location of Keisha BrownCypress, Texas, United States

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  • Timeline

  • About me

    Lean Six Sigma certified senior operations director with knowledge of engaging B2B and B2C customers.

  • Education

    • Kaplan University

      2015 - 2017
      Bachelor's degree Business Administration and Management, General
  • Experience

    • Xerox

      Jul 2005 - now

      Lead team of four operations managers to successfully increase revenue, deliver operational excellence and build client relationships. Collaborated with sales partners to identify and secure new accounts to increase local portfolio of clients. Duties include:Interacting with senior management (both internal and external) to expand executive level relationships.Ensure successful implementation and transition of new business to steady state.Effectively resolved client problems/issues by leveraging internal/external resources.Reviewed financial activities and action plans to determine operation's progress toward stated goals and objectives. Show less Provided services that ensured a high level of customer and employee satisfaction and efficientoperation of the accounts. Managed service delivery in accordance with the contract andmaintained business relations between Xerox and client management team. Duties include:Interact with the sales team to identify and make an offer of great value to the customer.Monitor daily operations to ensure compliance with contractual requirements.Remain aware of key situations regarding the services offered to the customer and manage allaspects of the business.Meet with clients monthly to review performance and seek ways to improve service, results,communication and manage costs. Show less

      • Director of Client Operations

        Dec 2015 - now
      • Account Operations Manager

        Jul 2005 - Nov 2015
  • Licenses & Certifications

    • Lean Six Sigma Green Belt

      Apr 2008