Keisha Brown

Experience

• 

  Xerox

  Jul 2005 - now

  Lead team of four operations managers to successfully increase revenue, deliver operational excellence and build client relationships. Collaborated with sales partners to identify and secure new accounts to increase local portfolio of clients. Duties include:Interacting with senior management (both internal and external) to expand executive level relationships.Ensure successful implementation and transition of new business to steady state.Effectively resolved client problems/issues by leveraging internal/external resources.Reviewed financial activities and action plans to determine operation's progress toward stated goals and objectives. Show less Provided services that ensured a high level of customer and employee satisfaction and efficientoperation of the accounts. Managed service delivery in accordance with the contract andmaintained business relations between Xerox and client management team. Duties include:Interact with the sales team to identify and make an offer of great value to the customer.Monitor daily operations to ensure compliance with contractual requirements.Remain aware of key situations regarding the services offered to the customer and manage allaspects of the business.Meet with clients monthly to review performance and seek ways to improve service, results,communication and manage costs. Show less

  • Director of Client Operations

    Dec 2015 - now

  • Account Operations Manager

    Jul 2005 - Nov 2015