Lourdes Bongiovanni

Experience

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  Ministerio de Educación de la Nación

  Sept 2013 - Mar 2017

  High School History Teacher
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  Universidad Nacional de San Juan

  Oct 2014 - Mar 2017

  Lecturer at university level at subject "Cultural Anthropology", a class of up to 30 students of BA in History. Designed and executed a two-year field research with a local Indigenous Community, co-teaching in training workshops dedicated to sustainable entrepreneurships and self-management.Collected, transcribed, analysed and synthesized data from documents and 34 in-depth interviews.

  • Assistant Professor Of History

    Apr 2014 - Mar 2017

  • Graduate Researcher

    Oct 2014 - Oct 2016
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  Ministerio de Educación y Derechos Humanos de Río Negro

  Mar 2017 - May 2020

  High School History Teacher

  Led the learning process of 200 students per year, fostering a collaborative environment.Ran educational workshops and trip projects with co-workers.

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  Office of Legal Notices and Orders | Judiciary of Rio Negro, Argentina

  Nov 2019 - Apr 2022

  Court Notifier Officer & Front Desk Clerk

  Main point of contact between the court, attorneys, and citizens in legal cases. A role that demanded promptness and extreme accuracy, with legal liability.On a daily basis, I applied prioritization and multitasking skills to:- Process and report +700 legal notices, in digital and physical formats. This included promptly flagging urgent cases, managing the daily workflow distribution in a 10-person team, dispatching to other cities and reporting to various judicial dependencies.- Assist +60 people and hold +30 phone calls to provide guidance to attorneys, citizens and Court Secretaries. - Personally deliver +30 legal notices to the addresses of private and public institutions and citizens. Show less

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  The Socialist, a Tribute Portfolio hotel

  May 2022 - Oct 2023

  Front Desk Associate

  - Delivered excellent customer experience, with a friendly and personalised approach. An example of my performance is illustrated below (review from TripAdvisor).- Optimized daily operations creating on-boarding documents about key property management processes. Regularly supported Management in the training of the teams of Front Desk and F&B, particularly in Marriott Standards for Luxury Franchises.- Successfully multitasked in ad-hoc tasks: cashiering & invoice reconciliation, upselling, organisation of reservations in CRM system (Salesforce), analysis of metrics for customer satisfaction, phone & email. Show less

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  Copenhagen Business School

  Aug 2023 - Aug 2024

  Student Coordinator

  Student coordinator at BITLab (Business and IT Lab), Department of Digitalization:- Procurement & vendor communication. Led small-scale renovation projects.- Streamlined process to access IT equipment for students (e.g. 3D printers, VR/AR headsets, Robot Arm UR3e).- Coordinated workshops with tech companies for +70 students

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  Memmora

  Feb 2024 - May 2024

  Digital marketing analyst

  - Built reports in Power BI and Hubspot for digital marketing metrics- Automated workflows through Zapier for data transfer between Google Sheets & CRM (Hubspot).

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  Novo Nordisk

  Aug 2024 - Jan 2025

  Product Manager (Internship)

  - Drive the implementation of a digital tool for internal compliance processes at BECO (Business Ethics and Compliance), progressing the project from pilot phase to global rollout in Q1 2025. Key tasks:✓Stakeholder management✓Backlog grooming in Azure DevOps✓Software testing✓SOPs refinement✓ Training material creation

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  Novo Nordisk

  Mar 2025 - now

  Project Manager in Compliance