Artie Starner, PMP, CSM, CSPO

Experience

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  Ohio Aggregates and Industrial Minerals Association

  May 2008 - Aug 2008

  Consumer and Community Education Liaison

  Served as Consumer and Community Education Liaison, produced press releases, made brochures, publicized scholarships, attended business conferences, entrusted with opening and closing the office.

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  BGSU Student Money Management Services

  Jan 2009 - May 2009

  Agency Account Executive

  Conducted primary research including surveys and a focus group. Planned a campaign designed with all client objectives and then presented the campaign to the client in a competition against other public relations groups.

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  Logan's Roadhouse

  Oct 2009 - Mar 2010

  Host/Server

  Opened and closed the Logan's Roadhouse restaurant. Greeted and seated guests, as well as maintained a clean and organized atmosphere in the foyer and entrance of the restaurant. Catered to guests' food and drink needs in a timely, efficient, and pleasant fashion.

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  United States Postal Service

  Mar 2010 - Apr 2013

  City Letter Carrier

  Entrusted with safekeeping and delivering the mail in a timely and efficient manner. Works both within a team and alone to ensure mail delivery for various routes and city assignments.

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  Black Box

  Apr 2013 - Jan 2018

  Took over a PM role for the VOIP migration project for FedEx, which was a major roll-out across the United States. Responsible for many points of administration, managing the helpdesk, scheduling, and working with full time employees, contractors, and vendors. Also responsible for verifying and managing scope as well as handling technician escalations. The FedEx project was a 5 phase site implementation - including survey, site remediation, network cut over, VOIP migration, and day 1 support. Also managed risk by evaluating sites and altering site plans as needed. Attended higher priority sites as needed in person or when requested by the customer. Show less Was responsible for several major points of administration, scheduling, billing, and managing vendors, technicians, and a team of project coordinators. Master scheduler - responsible for all full time employees, contractors, and vendors and verifying their rate, time, and attendance at each site, as well as managing lodging for 'tiger teams' that traveled regionally. Was also responsible for setting up regional site schedules to optimize tiger team proximity, and then verifying the site plan with the customer. Similar role in two major 'roll-outs,' which included subcontracting for a customer with contracts for Penske and Home Depot. The Home Depot Project was a massive effort to replace all access points and switches at all their store locations in North America and the outlying islands. Both were considered very successful. Show less Managed a team of project coordinators in the Service department at the Tennessee Commercial call center for Black Box Network Services. Worked with customers such as Symantec, several divisions of Hewlett Packard, LeHigh Hanson, Source (USPS), Citizen's Bank, General Dynamics (U.S. Senate), and Target, among many others and ensured my team met all their network, telephony, and video needs while adhering to SLA and budget restraints. Also eased the transition of newer customers into the fold by personally overseeing scheduling and synchronizing IT skill sets to meet and exceed expectations. Show less • Planning, organizing, and controlling project activities required for effective dispatching, tracking, and coordinating installations and maintenance for local, national, and international site projects.• Work with team members, affiliates, and management to assure project proper account handling within set budgets. • Identify and schedule project deliverables, milestones, and required tasks. Ensure that all project/program deliverables are consistent with Black Box technical standards.• Develop strong relationships with vendors and business partners that provide support locally and in Europe, Latin America, and the Asian Pacific.• Responsible for complying with administration and management parties on avoiding financial and operational discrepancies Show less

  • Project Manager

    Apr 2017 - Jan 2018

  • Junior Project Manager

    Jan 2016 - Apr 2017

  • IMACD Service Desk Supervisor

    Dec 2014 - Jan 2016

  • Project Coordinator

    Apr 2013 - Dec 2014
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  State of Tennessee

  Jan 2018 - Dec 2018

  Project Manager

  Contracted for the State of Tennessee within the Strategic Technology Solutions (STS) department, supporting the Windows 2008 and RHEL 5 end of life program as a project manager. Interfaced with all departments across the state to ensure their servers were meeting security standards and assisted with implementation plans to upgrade out of both Windows 2008 and RHEL5 and into viable solutions. Also worked with agencies across the state to move out of Solaris servers and into other viable solutions.Along with supporting the EoL program, also supported the Enterprise Development Solutions team with several statewide endeavors in conjunction with Adobe Experience Manager (AEM) - including pre-production, production, test and development environments. These projects had direct software/website impacts on initiatives such as myTN, shareTN, and pickTN. Show less

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  Tennessee Department of Mental Health and Substance Abuse Services

  Dec 2018 - Sept 2019

  Project Manager

  Supported the department of Mental Health as a project manager involved in several different projects aiming to give IT support to the (4) Regional Mental Health Institutes (RMHI’s) in Tennessee. Major projects included the Electronic Clinical Records Optimization project, the Kronos Technical Upgrade project, and the Billing project. Was responsible for all facets of project management across MHSAS, including preparing the Information Services Plan, Health and Social Services scorecard, and administrating Planview. Was also responsible for weekly change control involving all (4) RMHI’s. Show less

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  State of Tennessee

  Sept 2019 - now

  Senior Project Manager

  Senior Project Manager at the State of Tennessee, supporting the Department of Children's Services (DCS).