Paras Darwante

Experience

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  Cybage Software

  Jan 2012 - Jan 2017

  Technical Support Engineer.

  Web Servers✓ Providing Level 3 Support to Client.✓ Strong working experience in Windows and Database environments.✓ Troubleshooting on disk space issue, Terminal Servers issue, Connectivity of Cluster servers, Web Servers (IIS 7.0, 6.0 & 5.0), Application pool, Web.config file, etc.✓ Maintaining the System Uptime Tasks & Daily/Weekly Server Reboots & Applying Patches etc.✓ Providing 100% resolution to alerts (from SCOM, Gomez, SharePoint, etc.) and tickets over phone and email.✓ Maintaining server’s health & performance issues.✓ Managing network traffic and servers through GTM F5 load balancer.✓ Expertise in problem escalation and progress monitoring.Active Directory✓ Managing user, creation and permissions in AD.✓ Creating different group policies and managing users within them.✓ Manage the Organizational units & security for users within the domain.✓ Creating user profiles and managing them.✓ Create folder, files and sharing them.✓ Managing network files sharing and permissions.Management Tasks✓ Maintaining Technical Documents, Project Reports, Weekly status report & Roster requirements.✓ Maintaining and enhancing client’s relationships and provide exceptional technical service and problem solving.✓ Providing creative ideas and suggesting research appropriate product to fulfill clients’ requirements.✓ Organize and facilitate monthly plan meeting and weekly client’s transition meeting.✓ Providing project training (Knowledge Transfer) to new joiners in project.✓ Efficiently provided client support without escalation. Consistency in performance. 100% SLA achieved. Show less

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  NICE

  Jan 2017 - Mar 2021

  Tech Lead, Technical Support Engineer

  Cloud services and Operational support✓ Deploy Amazon EC2 instances and troubleshoot common issues with EC2 instances.✓ User identity management, AWS permissions and security in the cloud via IAM.✓ Management and configuration of security Groups for EC2 window and LINUX instances.✓ Monitor the health and resource consumption of Amazon EC2 instances and other AWS services using CloudWatch.✓ Build functioning virtual private networks with Amazon VPC.✓ Has good knowledge with S3 and it life cycle policies.✓ Actively involved in monthly patching activity for hosted servers.✓ Working with patch validation team to validate hosted applications after windows patching.✓ Working on ServiceNow requests, for installing cumulative updates, service packs, major application upgrade for NICE application.Application Support✓ Responsibilities include both client-facing and technical aspects to provide prompt technical support to business partners and end customers.✓ Respond to ServiceNow request via phone and email to provide L2/L3 support for NICE products.✓ Troubleshoot and investigate application issues to create appropriate solutions to priority/Critical problems.✓ Worked along with developers/R&D to design, build, test and deploy custom solutions and fixes to identified bugs.✓ Working on Critical/High/Low ServiceNow requests and maintaining timely internal and external updates for customers.✓ Knowledge articles creation as a repository of resolutions for future references.✓ Application and event viewer log investigation to narrow down the issue.✓ Working on SQL profiler to catch SQL queries executed by reporting applications and investigate issue related to reporting issue.✓ Actively working on L2 databases issue related to performance issue, SQL jobs failure issues, etc.✓ Responsible for alpha testing for each major application releases. Show less

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  HCLTech

  Mar 2021 - Jan 2022

  Associate Consultant

  ✓ Working with team responsible to Install and Upgrade Security Products(Tanium, Splunk & Guardicore) on all client servers.✓ Responsible to ensure Security Products(Tanium, Splunk & Guardicore) are install on all Windows Application and Database servers and UNIX systems.✓ Coordinating with different Server Support Groups regarding Server login, Storage and connections related issues over chats/emails/calls.✓ Managing day to day planning, Tasks/Tickets Assignment, Technical challenges and solving problems of a team members.✓ Responsible to manage end to end Change related process(Schedule, Approval, Implementation & Verification)✓ Managing and maintaining Daily and Weekly team member's tickets report and representing to client as per their requirements.✓ Responsible in coaching, mentoring, and inspiring team members for process improvement process.✓ Maintaining central repository of Knowledge based documents(related to repetitive/known issues, process related) for future references Show less

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  Checkmarx

  Feb 2022 - May 2024

  Support Engineer | Application Security

  ✓ Proficiently provide technical support for Checkmarx's Static Application Security Testing (SAST) tool, adept at investigating and resolving issues related to file parsing, query execution, and concurrent scanning for customer across the globe✓ Responsible to provide support for Checkmarx’s Software Composition Analysis(SCA) tool which scans vulnerabilities in open source packages.✓ Offer dedicated assistance for Checkmarx's SaaS application (CxOne), leveraging various scanning technologies including SAST, SCA, IaC, and DAST, to effectively detect vulnerabilities.✓ Utilize analytical skills to analyze SaaS application logs via Kibana, extracting insights crucial for identifying and addressing customer issues at their root cause.✓ Collaborate closely with customers to configure their pipelines (e.g., Jenkins, Azure DevOps, Bamboo) with Checkmarx's plugin, ensuring comprehensive vulnerability scanning within source code.✓ Investigate and troubleshoot customer pipeline issues stemming from Checkmarx plugin integration, ensuring smooth operation and effective security measures.✓ Deliver comprehensive product training and knowledge transfer sessions to onboard new team members, ensuring proficiency in utilizing Checkmarx's suite of security tools within project environments.✓ Collaborating closely with the Research and Development (R&D) team to report and track bugs and defects identified by customers. Show less

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  Cymulate

  Jun 2024 - now

  Support Engineer | CyberSecurity