Landon Kiltz

Experience

• 

  Edmonton Public Library

  Oct 2017 - May 2018

  Student Page

  The role of a student page included tasks such as: an initial clean up of the library, restocking library materials on the shelves, searching for lost materials that ended up on a "missing list", and answering directional questions that any library customer might have.

• 

  West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel)

  Apr 2019 - Nov 2022

  Sell passes and collect fees from customers.Provide information about facilities, entertainment options, and rules and regulations.Provide excellent customer service in person as well as over the phone.Use of company computers and software.Cash handling.Preparation and reset of private rental spaces.Use of two-way radios.Provide updates over the intercom system.Oversee the training of new Guest Services Representatives

  • Guest Service Representative

    Nov 2021 - Nov 2022

  • Slide Attendant II

    Apr 2019 - Nov 2022
• 

  Ignite Learning Technology

  Apr 2021 - May 2021

  Student Intern

  - Test Self Improvement Game (S.I.G) and assess its user-friendliness and play mechanics- Assess company website in a report- Create content in the form of blog posts about gamification, organizational cultures, and S.I.G

• 

  1000 Towns of Canada

  Apr 2021 - May 2021

  Student Intern

  -Write/publish content in the form of blog posts for the 1000 Towns Website

• 

  Fever

  May 2021 - Feb 2024

  Front of House Staff

  Front of House Staff duties include:-Greeting guests-Scanning tickets-Ensuring smooth flow of traffic in the parking lot-Helping guests to their seats-Ensuring Covid-19 rules and protocols are followed-Set-up and takedown of concert equipment- and other general customer service duties.

• 

  University of Alberta

  Nov 2022 - Jan 2023

  Guest Experience Representative 1

  I worked seasonally for the Luminaria Event.As a Guest Experience Representative I worked both at the Guest Services counter, and in the Cafe.Guest Services responsibilities included:Welcoming guests, checking guests in using Ungerboeck software, answering any guest inquiries, and communicating with guests over the phone, and other staff members over the radio. Cafe duties included:Preparing the cafe for opening, creating a variety of hand crafted beverages, ensuring food was being prepared and ready for purchase. Show less

• 

  City of Edmonton

  Feb 2023 - Jul 2023

  Customer Service Representative

  As a CSR I am the first point of contact with the City of Edmonton's guests at its attractions and recreational facilities. Some of my duties include:- Providing detailed information about the facility, programs, products, and services to patrons and special needs visitors both in person and over the phone-Interacting with various members of the public and community groups, including persons with disabilities, youth, seniors, etc.-Promoting health and wellness through the sale of special products, services, and memberships-Collecting facility admission fees, handling cash, and preparing daily deposits-Supporting facility operations by controlling and directing admission to various areas of the facility-Providing First Aid, CPR, and emergency evacuation support as needed-Performing administrative duties such as word processing, data entry, and generating inventory reports Show less

• 

  Focus Communications

  May 2023 - now

  • Communications Associate

    Jun 2023 - now

  • Communications Intern

    May 2023 - Jun 2023