Javier Rivera, PMP, CFSM

Experience

• 

  Barringer Instruments

  Apr 2001 - Mar 2003

  Service Delivery Coordinator

  Responsible for scheduling all Field Service Engineers (FSEs) throughout the United States. Key responsibilities:• Coordinated the deployment, installation and service for Explosives Trace Detection (ETD) systems.• Scheduled all operator training courses for the Professional Services department.

• 

  Smiths Detection

  Apr 2003 - now

  Responsible for development and management of all service and program aspects for the Latin America regional portfolio including strategic design, program design and executions, oversight of service activities, backstopping field offices, and general administration of area resources.Key responsibilities:• Full P&L responsibility• Developed service strategy for Latin America aligned with business growth projections• Increased revenue by 15% in the first year• Maintained equal or greater than 35% transparent gross margin on products and 50% on services• Managed team of service providers/partners responsible for installation, training and maintenance services to corporate customers• Established service provider agreements to level pricing across the region• Managed a group of site managers responsible for program execution and customer relationship Show less Responsible for development and management of all service aspects for the Latin America regional portfolio including strategic design, program design, oversight of service activities, backstopping field offices, and general administration of area resources.Key responsibilities:• Developed service strategy for Latin America aligned with business growth projections• Increased revenue by 10% in the first year• Managed team of service providers/partners responsible for installation, training and maintenance services to corporate customers Show less Company’s focal point for Siemens Government Technologies (SGT) in support of TSA's Integrated Logistics Support (ILS) program. Managed contractual requirements and activities to establish operational concepts for technical support, customer service, field service, and depot repair support. Defined and developed the product service concepts for the Trace and Radiation-Nuclear (TRN) technology stream product family. Responsible for defining the activities and deliverables associated with TRN technology stream product family throughout its lifecycle process (PLP).Key projects:• Managed a $104M five-year ILS program for the maintenance support of Advanced X-RAY Technology (AT), Explosive Trace Detection (ETD), and legacy equipment.• Managed a $1.7M two-year maintenance contract, including deployment and equipment performance monitoring for the Bottle Liquid Screening (BLS) program.• Contributed to trace consumables 50% field costs reduction in 2010 by recommending modifications to the monthly maintenance schedule. The recommendation was derived from field historical data that suggested no impact to instrument performance by altering the frequency replacement of key maintenance components.Product Service Lead responsibilities:• Drove the development and execution of new product launches as applicable to global service operations.• Optimized operational and serviceability aspects of technology stream product family to maximize profitability.• Developed support costs and define service agreement types and pricing consistent with geographical markets. Show less Company’s focal point for the Transportation Security Administration (TSA) in support of the Explosives Trace Detection and Bottle Liquid Screening (BLS) programs. Coordinated with Sales, Service, Sustaining Engineering, Product Management, and Quality Assurance departments all necessary activities and requests from the customer to ensure program continuity. Key projects:• Managed a $71M two-year program for the procurement and deployment of Explosive Trace Detection (ETD) devices to fulfill security requirements at check-baggage and checkpoint locations at major and minor airports nationwide.• Managed a $6M one-year program for the procurement and deployment of next-generation ETD devices to four major metropolitan airports.• Served as the project lead for the TSA ETD Qualified Product List (QPL) certification process in the requirements analysis, laboratory and field test coordination, and post field tune-up efforts that led to the early certification of the company’s next-generation ETD device.• Served as the project coordinator in the completion of 10+ small- to medium-scale security equipment implementations, helping to manage projects from business requirements analysis to solutions delivery and support. Show less

  • Senior Solutions Director, Latin America and Caribbean

    Oct 2017 - now

  • Vice President, Latin America and Caribbean

    Aug 2016 - Oct 2017

  • Vice President & General Manager, Latin America and Caribbean

    Dec 2015 - Aug 2016

  • Director, Aftermarket and Programs, Latin America

    Aug 2014 - Dec 2015

  • Service Manager, Latin America

    Sept 2012 - Aug 2014

  • Service Program Manager

    Aug 2008 - Sept 2012

  • Program Manager

    Aug 2005 - Aug 2008

  • Service Delivery Coordinator

    Apr 2003 - Aug 2005