Cameron Guthery, MBA, PMP

Experience

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  CSC

  Jun 2013 - Feb 2022

  Associate Business Analyst/Reporting Analyst

  ▪ Build and generate 20-25 reports daily to show each functional area’s daily work completed and work items received. Management uses these reports to determine employment needs, and how to best meet SLAs.▪ Some of these reports require extensive Excel knowledge; others are generated using SQL queries.▪ Authored the desk procedures and manual for the Reporting Team, a 70+ page document, as part of CMMI level 3 Certification for the program.▪ Provide backup support to the RightFax and FileNet teams to eliminate single points of failure.▪ Enter and track defects and issues, and act as a liaison between Operations and Development/Application Services to ensure issues are corrected.▪ Began in the Operations War Room when NCTracks launched on July 1, 2013. Worked closely with corporate management and gained an in-depth technical knowledge of how the system worked for each functional area Show less

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  CSRA Inc

  Aug 2014 - Feb 2022

  System Administrator/Analyst for NCTracks

  ▪ Manage and troubleshoot the Avaya phone system as well as the NICE Call Recording System. Ensure that both systems are fully functioning to satisfy SLAs and that any issues are resolved as quickly as possible.▪ Facilitate meetings between the vendor for the Call Recording software, management for the project, and Avaya support staff over several months to complete a total upgrade on NICE Call Recording and ensure SLAs are satisfied under new the system.▪ Collaborate with several vendors to create and implement the best, most affordable solutions for Call Recording and Telephony systems.▪ Administrate our Call Management System to grant agents access to the phone system and enable the system to route calls to the correct users based on their areas of expertise.▪ Conduct after-hours validation when patching or update work is done to ensure the systems are running before the Centers open the next day.▪ Provide backup support to Cyber Security and Provisioning team on an as-needed basis.▪ Continue to produce reports and provide assistance to the reporting team. Show less

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  General Dynamics Information Technology

  Aug 2019 - now

  • Technical Cloud Operations Manager

    May 2024 - now

  • Systems Administrations Sr.

    Feb 2022 - May 2024

  • Business Process Analyst

    Aug 2019 - May 2024