Faraj Ishak

Experience

• 

  Omega Software

  Jan 2009 - now

  Tasks and responsibilities in Omega Software:- Manage a department of 14 technicians (call center and onsite support) who support thousands of customers in Lebanon (15 hours per day).-Manage oracle database link with mysql online database-manage active directory and group policies-Manage network security and architecture- Manage and Handle many projects outside Lebanon (Dubai, Ksa)- Handle all critical cases and help the customer with the best way to be satisfied.- Receive, Analyze and Reply to all customers requests concerning modifications and problems- Handle meetings with customers about software issues or requests and with third party companies about interfaces and links- troubleshoot all oracle database problems, solve all issues or ask the developers for the needed updates to handle the pending issues- receive customers’ requests concerning reports , analyze the request ,update or develop the needed reports(using crystal report)- check all daily reports sent by the technicians, send daily reports and issue a monthly report to the General manager concerning work summary, problems and suggestions Show less Tasks and responsibilities in Omega Software:- Manage a department of 14 technicians (call center and onsite support) who support thousands of customers in Lebanon (15 hours per day).-Manage oracle database link with mysql online database-manage active directory and group policies-Manage network security and architecture- Manage and Handle many projects outside Lebanon (Dubai, Ksa)- Handle all critical cases and help the customer with the best way to be satisfied.- Receive, Analyze and Reply to all customers requests concerning modifications and problems- Handle meetings with customers about software issues or requests and with third party companies about interfaces and links- troubleshoot all oracle database problems, solve all issues or ask the developers for the needed updates to handle the pending issues- receive customers’ requests concerning reports , analyze the request ,update or develop the needed reports(using crystal report)- check all daily reports sent by the technicians, send daily reports and issue a monthly report to the General manager concerning work summary, problems and suggestions Show less

  • IT Manager

    Jun 2009 - now

  • IT Manager

    Jun 2009 - now

  • IT Manager

    Jan 2009 - now
• 

  Omega Software Inc

  Jun 2009 - now

  IT Operations Manager
• 

  Own company

  Mar 2018 - now

  Senior Software Consultant
• 

  Omega Software Inc

  -

  IT Manager