Mazen Amer - مازن عامر

Experience

• 

  ZTE Corporation

  Sept 2013 - Sept 2017

  • Responsible for managing and coordinating the Network Operations Engineers and Field Operations team 24/7 support. • Responsible for informing Management partners and peers about Network performance and service availability to achieve the Target SLA.• Supervision for all Network activities, Maintenance down times (MDT’s) and any Change Requests in Core and Accessnetworks.• Advanced system administration and enterprise tools Troubleshooting, configuration, performance monitoring/tuning, system availability reporting and provides off-hours on-call support.• Responsible for All Corrective and Preventive Maintenance activities including (Firefighting system, replacing the old sites batteries, Rectifiers Modules configuration, DC Units, Air conditions, circuit breakers).• Coordinates with Field maintenance Engineers to resolve the Data Centers and Access Sites pending issues and Auditing the Preventive Maintenance Reports.• Submitting the Weekly and Monthly KPI’s for Network Performance (WiMAX, MPLS, and IMS-NGN/VAS).• Managing the warehouse and new and faulty parts supplying. • Submitting the RTP’s (Request to Purchase) and invoices to procurement and finance teams. • Attending the daily and weekly meeting with our client and contractors to improve the Network Performance.• Acting as a Project Manager during his absence. Voir moins • Monitoring, Escalating and troubleshooting core network outages related to P’s PE’s and UPE’s.• Checking the performance of international Gateways and follow up with ISP team.• Performing Protocol Tracing in Soft Switch to check IP to (IP &TDM) Network connectivity with Local and International carriers.• Troubleshooting VoIP and IP phone (CPEi350, 775) issues using Secure CRT and ZXCM-TR069. • Submitting daily, weekly and Monthly KPI Reports for (WiMAX/MPLS/IMS)• Troubleshooting SIP circuits and SIP links and E1's issues using EMS MML Terminal. • Troubleshooting and check the performance of VAS Servers (CMS9000, ACC-SMAP, Billing server) Voir moins

  • Team Leader , Network Operations Center(NOC)

    Jan 2016 - Sept 2017

  • Engineer , Network Operations Center(NOC)

    Sept 2013 - Jan 2016
• 

  Saudi Binladin Group (SBG)

  Sept 2017 - Jan 2019

  Project Coordinator (PMO) , QEHS | King Abdulaziz International Airport-DP

  -King AbdulAziz International Airport Development Project (KAIA-DP)•Good Knowledge in Airport systems (BHS, PBB, VDGS,OOG...Etc.) •Good Knowledge in Airport Premises and Infrastructures (Air Traffic Control Tower, Passenger Terminal Building, Runway and Taxiway, Load Centers, Fuel Farm and Data Centers).•Working with Stakeholders and external vendors on working process development to ensure safe system operation according to GACA protocols.•Participate in global and regional application rollout troubleshooting and case escalation to meet SLA Target.•Responding in a timely manner to service issues and requests from Terminal Operation Center (TOCC).•Good Knowledge in Quality management system and dealing with consultants (NCR's , SI's ,and RFI's).•Subcontractors management and Ensuring the abidance of HSE & PPE requirements.•Developing QHSE plans according to ISO standards.•Attending Progress and EHS weekly meetings with Top Management. Voir moins

• 

  Data Consult

  Jan 2019 - Jan 2021

  Sr.Engineer , Service Management Center | Ministry of Health

  -Ministry of Health Service Management Project (MOH-SMC)• Proactive Monitoring and Troubleshooting (MOH) network elements & nodes (Routers, NVR’s, Switches and Access points, IP CAM's).• Supervising and Monitoring sub-contractor’s duties and ensure the project milestones achieved in accordance to the Plan.• Familiarity with SolarWinds applications (NCM, NTA, NPM, SAM, SCM).• Familiarity in managing SD-WAN and WiFi Technologies using Cisco vManage and CISCO ISE & Huawei Wireless Controller.• Escalating network outages to ITC&MOH concerned departments within SLA and OLA.• Preparing daily and weekly KPI’s and Preventive Maintenance Reports (PMR).• Escalating the faulty network elements to the HQ of concerned vendors to proceed with items recovery.• Attending customer weekly meeting and fulfilling customer requirements. Voir moins

• 

  Mawarid Electronics LTD.

  Jan 2021 - Nov 2023

  Leading an organization of 30+ members of (Back office, Front office, Field support , Performance and Service desk).Manage the day-to-day operations of the IT Network to ensure service delivery meets SLAs, KPIs and customer expectations.Lead the organization in developing and implementing ITIL best practices and procedures for network-managed services operations.Ensure timely delivery of reports and analysis on network performance and service levels to internal and customer stakeholders.Monitor the team's performance, providing coaching and training as required to improve the quality of service.Proactive and ownership toward closure attitude.Provide regular presentations and updates on service performance to management and customers. Voir moins • Troubleshoot and resolve managed node issues across all technologies escalated by SMC front office or other departments.• Coordinate and interact with other teams, Local and International service providers and vendors to solve managed networkissues whenever required.• Schedule and perform backup plans for all managed network elements across all technologies.• Managing Core network devices and customer premises equipment, Cisco Routers (ISR4XXX, ISR3XXX, 19XX/K9 ), SD-WAN Viptela v100 , Cisco Switches (C4503 , C2960X , C3850 ) Huawei Switches S5720, S6720 , Access points ( Cisco AIR-AP1852I , Huawei AP6050DN and Wireless controllers ( Cisco WLC AIR-CT8540-K9, Huawei WLC V200R007C20SPC300 ), Cisco ISE , Huawei Agile Controller , Hikvision NVRS and Huawei VCN’s 520 , 3020.• Optimize traffic to enhance performance and customer experience. (e.g., re-routing, load sharing and latency optimization, dual homing).• Maintain a configuration database to document all active and passive manage nodes, connections, hardware, documentation, and services.• Verify failover to standby system and provide mechanism for failover between managed nodes and servers.• Perform routine PMR activities, analyze results and implement necessary remedial actions. Voir moins

  • Team Lead , Managed Services Operation | (SALAM Service Management Center-Ministry of Health)

    Mar 2021 - Nov 2023

  • Sr.Engineer , Managed Services | (SALAM Service Management Center)

    Jan 2021 - Jan 2022
• 

  Salam

  Nov 2023 - now

  Senior Engineer , Business Service Delivery

  Key Responsibilities:• Conduct the necessary day-to-day activities with minimal supervision to ensure continuity of work• Networking design, collaborate with engineers to design and implement scalable and resilient network systems and platforms. Establish best practices and standards to be followed in system/networks architecture, security, and operational.Coordinate with cross-functional teams to diagnose and resolve issues promptly, ensuring minimal impact to operations.• Follow-up on escalated cases /issues/questions of subordinates to ensure they are closed efficiently and in a timely manner• Perform functional and performance tests on new and existing software for the purpose of correcting mistakes, isolating areas of improvement, and general debugging• Undertake the operations of complex networks to report any gaps and needs for improvement• Perform system configuration to ensure upgrades and required system changes are effected• Receive any problems and roadblocks as they occur to ensure timely resolution• Coordinate cross-functionally to accomplish assigned tasks Voir moins