Alida Muller

Experience

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  Chris Brink Financial Services

  Feb 1997 - Dec 1997

  Junior Administrative Clerk

  • Starting out my career by learning valuable general office administration skills forming the basis for my career in coordination and administration.

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  Tim du Toit Attorney’s

  Jan 1998 - Dec 1999

  Receptionist

  • Manning a fast pace reception, developing customer service skills and the understanding the importance of the customer’s first point of contact.

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  PEN Aksie

  Feb 1999 - Nov 2001

  Office Administrator and Child Minder

  • Taking care of the basic needs of disadvantaged children living in the inner city area of Pretoria, South Africa.• Assisting in supplying school children with a safe environment supplying assistance and supervision for them to complete their homework and assisting in basic needs for their development.• Assisting in the preparation of the daily meal for the children.• Doing all general office administration during the morning hours.

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  Ultragear

  Mar 2002 - Aug 2003

  Finance Clerk

  • Answering of the phone and receiving visitors.• Issuing and printing of customer invoices.• Mailing of invoices and statements to customers.• Following up on outstanding debtors.• All ad-hoc office administration as requested.

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  E-Logics

  Sept 2004 - Feb 2014

  Project Administrator

  Project Administrator• Project finance administration: o Ensuring that the hourly rated billing instructions were exported from the time management system, and conveyed into instructions for accurate monthly invoicing to the customers. o Sending invoices to relevant customers and assisting the finance team to follow-up on outstanding customer invoices.• Project documentation: o Assisting the project manager in drafting of project documentation. o Filing and safe-keeping of all important project documents: electronic and hard copies. o Distribution of project documentation to the relevant audiences and obtaining sign-off from customers where required.• Project meetings: o Scheduling and administrating of all project meetings. o Recording and minute taking of meetings. o Compilation and distribution of all meeting documentation to the relevant audiences.• Planning and execution of project specific operational tasks: o Metro Municipality Infrastructure Asset Register:  Gathering of all required financial information and required supporting documentation from customer.  Translating information into the relevant formats into excel spreadsheets, in order to calculate accurate figures required. o IT Development and support projects:  Compilation of an issue register, following up on outstanding issues, updating the list and distributing regularly to the relevant audience.  Assisting in the planning and execution of software testing on small development projects.  Assisting the Systems executive on all project administration required.Receptionist, Office and Finance Administration• Finance administration: o Following up on all outstanding debtors. o Assisting the finance director with cash flow forecasting. o Sending all invoices and statements to the customers after the finance division completed issuing there off.• Internal Timesheet Management System• Office administration Show less

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  Agrinet Limited

  Mar 2014 - Dec 2015

  Executive Assistant to the CEO and CFO

  • Managing the CEO and CFO’s diaries.• Dealing with all customer complaints directed to the CEO, ensuring they are corrected and providing feedback to the customers.• Screening all incoming calls: o Taking messages. o Escalate to relevant managers where possible. o Resolving complaints and issues where possible.• Meetings: o Scheduling of all executive team meetings. o Ensuring that the venue, food and drinks are arranged as required. o Taking minutes where required.• Travel: o Managing all travel arrangements for senior management. o Compiling and documenting new company travel process. o Sourcing and opening accounts with best travel agents available. o Managing of travel agent accounts. o Investigating options and opening the account for Agrinet for the use of Amex Travel Cards.• Successfully organised the company’s year-end function.• Arranged and managed the annual golf day with clients.• Corporate clothing: o Sourcing the best possible suppliers & opening accounts with the suppliers. o Obtained samples and managed the clothing procurement process. o Stock and account recon management.• Business Cards & Name Tags: o Obtained regular quotations to ensure that we use the most cost effective supplier. o Did a regular survey to obtain information from staff on business card requirements. o Ordering and distributing of business cards and nametags.• Reporting: Assisting the CFO to gather all reporting from the executive team in order to compile the board reports and strategic session feedback.• Company communication: o I regulated all communications sent out to the entire company. I ensured that it was sent in the correct format to the relevant audience. o Sent communication to specific role player’s on behalf of the CEO.• Performed ad-hoc tasks as requested by senior management. Show less

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  Auckland Council

  Feb 2016 - Mar 2016

  Business Coordinator

  Supporting the Parks Manager.Managing of inbox.Drafting and editing of documentation.Creating task lists & distribution to the relevant audience.Exporting of reports from the Vault system. Editing and creating of management reports, distribution to the relevant managers.Managing Diary.Booking of vehicles.Event management.Meeting Administration: Preparing all required documentation for team meetings. Taking & distribution of minutes after meetings.

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  Revera

  Apr 2016 - Sept 2016

  Client Provisioning & Data Centre Access Coordinator

  Client Provisioning:I am responsible to provision the specific services requested by Revera clients from the moment the initial request is received until delivered and handed over to Accounts Receivable ensuring accurate billing.In order to be successful in this role It is very important to build a strong relationship with suppliers, clients and colleges alike, to have a strong technical understanding of the products and services Revera offers and to be very detailed orientated. It is a fast pace and agile environment keeping me challenged and very busy. - Managing of work orders through Remedy, updating and assigning to relevant technical teams to implement.- Translating of technical requests received by clients into accurate and detailed quotations and ensuring that the authorized person supply approval for each request.- Communication with both technical specialists and clients.- Ensuring that all requests are implemented and quotations are successfully loaded into the Provisioning system in order for Accounts to bill accordingly.- Electronic filing kept up to date, ensuring all supporting documentation and communication are filed correctly.Data Centre Access:- Managing all external and internal requests for access to the Revera Data Centres.- Change raised for each request in Remedy.- Relevant information requested from client if incomplete or unclear.- All information verified.- Arranging for assistance or guard escorting if required. - Follow up on all approvals required.- Updating of each ticked in Remedy as required.- Sending out the formal confirmation of approval to the initial requester. - Dealing with any changes that is requested that is already in progress and ensuring that re-approval is done where applicable.- Handling of emergency (Break/ Fix) requests, ensuring that confirmation is supplied within the agreed SLA's. Show less

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  Ministry of Social Development (MSD)

  Oct 2016 - now

  I enjoy my current role giving me the opportunity to work with a great team guiding and supporting them through work breakdown, planning, and setup in Jira (the system in use) toward successful incremental delivery. To accomplish this I enjoy making full use of and facilitating Agile ceremonies such as PI Planning, Iteration Planning, daily standups, Iteration Demos, and Retrospective sessions with the team. These agile ceremonies and tools are by now well established and our team members are confident in their understanding of what comes next for each project or BAU task we initiate. We enjoy the visibility, predictability, and ability to carefully manage capacity vs load ensuring no team members are ever overloaded or overwhelmed by workload. I also enjoy working closely with the Head of Technology Security, Product Owner, and Programme Manager supporting the development of our Improvement Programme, resource capacity calculations, and advisory towards good resourcing decisions ensuring our team is adequately set up to support strategy. Show less I work closely with IT Managers and specialists to coordinate programme delivery for the Ministry of Social Development's (MSD) IT Capital Asset Management Plan Programme also known within MSD teams as the "Keeping the Lights On" Programme.We use a Scaled Agile framework to manage our IT Programmes. Consolidation of project information requested from various role players takes up much of my time. I work closely with the Programme Manager to compile monthly Board reports and Quarterly reports. Governance, guiding teams to ensure the correct processes are followed and keeping all our steps clear and auditable is an important part of my role. I also constantly make sure the process still works for us and what MSD wants to achieve with a client centric focus. PPM Meeting: Secretariate function (Scheduling, meeting pack, minutes). I keep a detailed register and ensure that all decision and caveats noted in regards to new Epic Value Statements and Leight Weigh Business Cases's endorsed by the board are documented and communicated to the project managers. Ensure that the All EVS and LWBs follows the required quality checks prior to adding them to the agenda and meeting packs. Assisting in the compilation of the weekly AMP Programme Burnrate report and including the report in the pack. - PI Board Meeting: Secretariate , ensure that projects status reports with a Red/ Amber RAG status are included in the agenda and meeting pack for review by the Board, ensure that all project Closure Reports were reviewed prior to the meeting and are included in the agenda for endorsement by the board. Keeping a detailed closure report register noting board decisions and communicating outcomes and caveats with the project managers. AMP Board Meeting - Secretariat: I assist in the compilation of the monthly Programme Board Report. Update the Terms of Reference on request of the board and ensuring the required endorsement follows and is documented. Show less

  • Scrum Lead - IT Security Team

    Dec 2021 - now

  • Senior Programme Advisor: DMAID Team - Data Platform Replacement Programme (50%) & Scrum Lead (50 %)

    Mar 2021 - Dec 2021

  • Programme Advisor

    Dec 2017 - Mar 2021

  • Team Administrator - IT Performance & Risk Team

    Oct 2016 - Mar 2021