Experience

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  Algolix industria de peças para maquinas ltda.

  Jan 1995 - Jun 2001

  Mechanic

  I worked with CNC lathes planning, setup and operation. I also worked with training during the implementation of ISO 9001.

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  Saargummi

  Jun 2001 - Feb 2003

  Engineering trainee- product development area

  I worked in the area of Product Engineering and prototypes in elastomers for the automotive segment. Got experience in prototyping, process flowcharts and scripts work, FMEA, DOE and QFD for new products, reports issuing as well as development of returnable packages.

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  Ford motor company

  Feb 2003 - Apr 2004

  Engineering trainee- manufacturing area

  I worked in the area of manufacturing engineering with emphasis on developing and testing packages and standardizing processes of the production line.

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  Continental

  Apr 2004 - Apr 2008

  Development engineer- cockpits

  I worked as Engineer in Product Development and Cockpits. Worked as responsible for the development of sound insulation, metal elements (CCB, pedals, steering column brackets), fasteners, clutch cables, throttle control and air conditioning components, working in full partnership with leading manufacturers for developing solutions. I was responsible for the registration, administration and generation of BOMs (parts list). I was also part of the continuous improvement and cost reduction team.

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  General motors

  Apr 2008 - Aug 2008

  Development engineer

  I worked as Development Engineer in the cost reduction and current program team at GMB. I worked on improvements and development of door panel and central frame’s components to the Celta and Prisma platforms. I also conducted meetings with suppliers (internal and External)and supervised prototype’s try outs of Celta and Prisma platforms.

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  Volvo car corporation

  Aug 2008 - Mar 2014

  Senior warranty & quality analyst .

  I worked for Volvo Cars Brasil for almost 6 years where I was responsible for all warranty operations throughout the Latin American countries, Caribbean region and Mexico. My activities included warranty administration, auditing process, network training , network support , network Consulting, field operations.Experience in managing People in automotive / administrative area, involving capacity building and training of Volvo dealers network throughout Brazil and Latin America; Implementation and processes standardization through the implementation of analysis and continuous improvement policies.Managing the budget of the areas under my responsibility and execution of investment plans aimed at improving processes and services with a focus on customer satisfaction;I implemented a customer satisfaction program, where I supervised and trained the dealer network on how to analise data and how to work with the results by guiding and working alongside each dealer to help identify opportunities of improvement and finally, improve the customer perception with the service. Show less

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  Brasil assistência

  Nov 2014 - Jul 2015

  Senior account manager

  I Worked as a Senior Automotive Account Manager with focus on team building and leadership people. Excelent interpersonal relationships and easy ommunication. Focus on Results and Business Profitability. Experience in Visit Customers in the automotive industry to optimize the relationship between the companies.Portfolio management and retention with a focus on customer satisfaction.Prospecting Opportunities and Projects acceding to the Company 's Business Strategy.Qualify and identify the customer needs managing with a support area and keeping Updated The Management System named Sales Force.Develop Commercial Proposals,including pricing. Show less

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  Formel d gmbh

  Apr 2018 - now

  Warranty supervisor at bmw

  Experience in standardization and continous improvement of after sales processes (warranty), warranty analysis (cars and motorcycles), technical and processual suppoprt to the BMW dealers . Leading the Formel D team to reach the best performance in analysis, support and continuous improvement, campaign control, payments, logistic support, Marketing and communication services and technical analysis , legal Support and technical advice, for BMW's legal department. Experience in managing people in automotive / administrative area, involving capacity and building a high performance Formel D Team to the BMW project, reducing in more than 25% the KPI related with resubmission of warranty process. Show less