Dheeraj Kumar

Experience

• 

  Biond Software Private Limited

  Feb 2011 - Sept 2011

  Land Surveyor

  Job Role was to work on Quantum GIS software, collecting real time data on geographical conditions of each residential and commercial details and home structures, streets, parks and all kind of ruined places to show in the software as POI.

• 

  Spanco BPO

  Jan 2012 - Aug 2013

  Customer Service Representative
• 

  Serco

  Sept 2013 - Aug 2014

  Customer Service Representative
• 

  MasscallnetPrivateLimited

  Nov 2014 - Apr 2015

  Relationship Manager

  Customer Support to Top Diamond Customers of VodafoneRetention and Escalation Support.

• 

  Chaayos

  Jun 2015 - Oct 2020

  Social media complaints handling.Managing and keeping accurate record of discussions and correspondence with clients and internal team.Zomato Online Review Management.Handling customer’s merchandise returns, refunds and exchange of paper works.Preparing excel reports

  • Senior Executive

    Apr 2018 - Oct 2020

  • Executive

    Jun 2015 - Mar 2018
• 

  BannerBuzz

  Oct 2020 - now

  Escalation Specialist
• 

  Coversandall

  Oct 2020 - now

  Escalation Specialist
• 

  BestOfSigns

  Oct 2020 - now

  Escalation Specialist
• 

  Group Bayport

  Oct 2020 - now

  Present Senior Feedback and Escalation assistanceOffline & Online Channels support to 3 domains in 5 countries (US, CA, UK, AU, NZ) more than 3 yearsEscalation and dispute handing on calls and emailsMaintaining a good quality score with minimal loss in refund/reship/reviews

  • Escalation Specialist (UK-US-CA-AU-NZ)

    Oct 2020 - now

  • Claims Specialist

    Oct 2020 - now