Varun Chopra

Experience

• 

  Bank of America

  Jun 2019 - Mar 2021

  Fraud Detection Analyst

  • Worked under process named Risk Account Closure. • Analysing risk on account through counterfeit deposit e.g. (Item with Forged signature, Stolen item deposited, Third party deposits) • Examining account on the basis of type of fraud customer had committed. • Placing hold on suspicious and counterfeit deposits. • Reversing fee charged on the accounts that are referred for closure. • Sending mail to referral team for funds confirmation if we are unsure about funds disbursement of account. • Placing 888 freeze to secure funds, if disbursement of funds is for Hold harmless and balance is over 50k. • Movement of funds to Hold Harmless department/Customer/Both through cashier checks. • Authorization of funds retrieval on fund release requests at financial centre on the basis of transaction history and referral comments, disbursement instructions. Show less

• 

  Barclays

  May 2022 - now

  Process Advisor

  ~Initial case review (ICR),Facility letter creation (FL), Facility letter check, Document return (DR), Fit to Lend Check (FTL), Drawdown (DD)~Securities, Valuations, Sanctions, Interest rates, Conditions, Loans, Term, Fees,Overdraft Mortgage, Land, Funds Authorization, Direct Debit Mandate, Repayments, Repairs Request, Mail confirmation, RM, Case managers~Cross trained for Document Return, Fit to Lend check, Drawdown processing, Reconciliation(Central entries) Queues, Additionally supporting the Document Return Mailbox, Lending rejection queue etc....~While in standard submission, Checking of returned documents or paperwork as per the requirements of the process, completing security, conditions & sanctions checks, mentaining records of any repairs or query raised, cross checking the direct debit mandate from fullserve for effective completion of STO's or payments after drawdown.~While in complex submissions checking the Fit to lend checklist, drawdown template to understand the flow of funds and move ahead as per the funds flow, checking of valuations, fraud check, security & condition before completion of the activity.~ At drawdown in both the submission checking the case to understand the fund flow and what customer wants, checking with signed paperwork, submission and sanction and moving ahead with marking the overdraft limit or disbursement of funds as per loan.~Applications in use to complete the daily BAU: IBM BPM, Fullserve, Salesforce, Docusign Sharepoint, Zues, Control IQ, Global pricing tool(GPT), Advance lending system(ALS), FCS etc..... Show less