Taylor DeSantis

Experience

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  US Army

  Feb 2007 - Mar 2010

  Fire Support Specialist

  - Operated in teams of 10-15 to perform day-to-day tasks on the front lines in Baghdad.- Coordinated training plans and met weekly deadlines and requirements with 100% completion rate.

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  Veterans Affair Medical Center

  Jun 2014 - Sept 2014

  Volunteer Transportation Specialist

  - Worked with hospital intake to welcome and provide emotional support for new veteran patients.

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  Planet Fitness World Headquarters

  Aug 2014 - May 2015

  Front Desk Associate

  - Provided member services while attending to administrative work

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  Educational Housing Services

  Feb 2016 - Aug 2017

  Residence Coordinator

  - Assist, oversee and develop RA recruitment, hiring, evaluation and training process with paraprofessional and professional staff in seven Residence Halls.- Foster the development of leadership and team building skills, enforce positive work ethics, and a sense of personal responsibility among a team of 5 resident advisors.

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  Department of Citywide Administrative Services

  Aug 2017 - Jul 2019

  Tests and Measurement Specialist

  • Designed and drove project timeline for HR data analysis, highlighted opportunity to optimize examination process for multiple job titles, developed singular exam to measure performance for 500+ job titles.• Utilized statistical methods (point biserial correlations) to quantify baseline exam performance and quality.• Collected data and created archive for standardized data asset, enabled rapid development and execution of experiments with high quality results.• Conducted statistical analysis (Normalization, Standard deviations/mean differences, etc) on collected data, downselect from 500+ titles to candidate population of 15 for pilot study.• Conducted interviews, observations, and focus groups on job title holders for data collection, oversaw creation and administration of exam material to 300+ subjects for pilot study. Show less

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  IOS, Inc.

  Jul 2019 - Oct 2021

  Research Data Analyst

  • Developed and deployed programs for automated data collection (Python), create code that automated exam question writing with unstructured data (Images, Free Text), reduced data collection time by 90%.• Perform statistical analysis on research data, identified key trends between different population segmentations, made recommendations on changes in client hiring practices to improve diversity.• Developed regressions model (SPSS) on employee performance data and behavior, established baselines for clients and provided protections against legal actions, reduced client legal liabilities.• Gathered and organized research data (Python, SPSS) into archive for ease of consumption.• Reported and documented experimental methods, analysis, outcomes, and project roadmap to communicate to executives, led to improved candidate selection outcomes for clients.• Communicated analysis results and recommendations to clients through presentations and reports, delivered legal documentation and substantiation for clients to hire qualified job incumbents. Show less

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  Symphony Talent

  Oct 2021 - Sept 2024

  Research Data Scientist

  ● Spearheaded a team of three, analyzing and refining millions of responses, behavioral, and experimental data from user datasets using qualitative and quantitative methods. Achieved a 27% improvement in data accuracy and predictive power, enhancing model precision and user insight.● Leveraged mixed methods, data analysis, and statistical modeling to design a data-driven solution addressing a key question for a major US credit union. This process included data collection, theory generation, and validation. The implemented solution resulted in a 1.78x increase in net new accounts, a 1.63x increase in net new members, and a 5-fold increase in rescue volume.● Showcased the effectiveness of machine learning in optimizing the process of selecting candidates by performing a reliability analysis comparing machine learning assessments and human evaluations on interview transcripts; findings revealed a high level of agreement between machine learning outputs and human judgments, as measured by the intraclass correlation coefficient (ICC).● Streamlined interview transcript and resume analysis by implementing natural language processing (NLP) solutions using Python scikit-learn, and GPT API.● Regularly provided consulting services to clients, addressing critical questions through A/B testing and validation of approaches. Delivered actionable insights by designing and executing experiments, performing data analysis, and ensuring the statistical significance and reliability of data-driven decisions. Utilized machine learning techniques, predictive analytics, and regression analysis to optimize client strategies.● Led 1-on-1 consultations and group presentations, providing advanced statistical analysis and data visualization expertise to clients and sales teams. Utilized predictive analytics and machine learning models to solve immediate sales challenges, enhancing team collaboration and client satisfaction. Developed data-driven strategies that boosted sales confidence. Show less

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  Zoro.com

  Sept 2024 - now

  Sr. Quantitative UX Researcher